Alicia Kohn
Greenville
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
9
9
years of professional experience
Work History
Service Advisor
Bronk’s Certified Auto Repair
01.2025 - 01.2026
- Greeted clients and addressed questions, concerns, and scheduling through phone calls, texts, emails, and in-person interactions, ensuring a supportive experience during stressful car repair situations.
- Collected customer details, including name, phone number, email, concerns, and vehicle information, to efficiently prepare repair orders for technicians while ensuring clear communication with clients and technicians about required vehicle repairs.
- Received parts and identified additional parts needed for repairs, updating clients to keep them informed throughout the process.
Service Advisor
Graff Rockford CDJR
02.2022 - 01.2025
- Greeted clients and assessed vehicle concerns, providing prompt problem solving and clear explanations of vehicle needs, gathering essential client information to create accurate repair orders.
- Managed high volume client communication through, phone call, text message, email, and in person to answer questions, concerns, and to schedule for service visits.
- Coordinated factory and aftermarket warranty repairs by obtaining approvals and tracking claim statuses to ensure consistent workflow, maintaining knowledge of part and vehicle repair statuses for effective client communication.
- Delivered exceptional service experiences to clients, ensuring satisfaction and fostering positive relationships.
Service advisor/ service coordinator/ warranty admin (Chrysler/ Chevrolet)
Charlevoix Auto
08.2020 - 02.2022
- Greeted clients promptly in fast-paced service lane, paying attention to detail and gathering comprehensive information on clients and their vehicles. Communicated vehicle expectations and recommended repairs, creating repair orders, keeping clients informed throughout service visits, and liaising with technicians to enhance client experience and maintain high CSI scores.
- Similar to my experience with being a Service Advisor here at Charlevoix Auto, I was also a Service Coordinator which required me to answer fast paced incoming calls in a professional manner. My phone calls included- scheduling, answering questions which included incomplete recall questions, transferring client phone calls to their correct Service Advisor, and much more. I also completed follow up calls for customers who had very recently serviced with us to ensure clients were satisfied with their service experience, this also included escalating calls to proper employees if customer experience was not up to satisfactory.
- Processed OEM factory warranty claims by collecting required details including concern, cause, and correction, as well as correct labor operations and part numbers. Maintained timely submission of claims to uphold dealership status with OEM manufacturers. Tracked pending claims and supplied necessary information as requested.
Service Advisor (Chevrolet and Buick) + Parts Assistant
Bookwalter Chevrolet Buick
05.2019 - 06.2020
- Greeted clients and assessed vehicle concerns in person and by phone. Answered inquiries and scheduled service appointments. Detailed client information to create accurate repair orders for technicians. Communicated recommended repairs and incomplete recalls clearly, ensuring a positive client experience through updates and post-service follow-ups.
- Managed daily parts delivery by checking in parts every morning, informing technicians of their locations, organizing the parts room, and updating clients on the status of their parts. Ordered and researched parts for service and body shop technicians.
- Oversaw daily operations and submitted warranty claims while serving as Service Manager at Bookwalter Chevrolet Buick.
Assistant Manager
Performance Plus Quick Lube, Greenville
07.2018 - 05.2019
- Welcomed customers and directed them safely over in-ground pit, effectively communicated vehicle service requests and upheld customer service standards while assisting with oil and fluid checks, tire pressure adjustments, and payment processing.
- Monitored inventory and recorded items for product orders, organized products, and upheld cleanliness and safety standards in workspace.
- Answered incoming phone calls in fast-paced environment, received orders, and performed administrative tasks while overseeing daily operations during shift.
Farm Manager
Vasi Farms
Gowen
01.2017 - 07.2018
- Oversaw farm employees to ensure smooth daily operations. Identified qualified candidates for hiring.
- Cared for horses daily through feeding, cleaning stalls, filling water, and grooming. Managed supply inventory for horse care.
- Placed horses in their designated locations on the farm based on individual needs. Maintained a safe and clean work environment.
- Assisted at horse shows by feeding, cleaning stalls and show equipment, and filling water buckets. Ensured proper registration for events.
Education
High School diploma -
Central Montcalm High School
Stanton05-2017
diesel tech program, MACC English
Montcalm Area Career Center
Sidney05-2017
Skills
- Vehicle assessment and quoting
- Repair order administration
- Customer service excellence
- Scheduling coordination
- Microsoft Excel expertise
- Microsoft Word proficiency
- Microsoft PowerPoint proficiency
- Google Docs familiarity
- Detail-oriented
- Attention to detail
- Effective communication skills
- Active listening
- Quick learner
Languages
English
Timeline
Service Advisor
Bronk’s Certified Auto Repair
01.2025 - 01.2026
Service Advisor
Graff Rockford CDJR
02.2022 - 01.2025
Service advisor/ service coordinator/ warranty admin (Chrysler/ Chevrolet)
Charlevoix Auto
08.2020 - 02.2022
Service Advisor (Chevrolet and Buick) + Parts Assistant
Bookwalter Chevrolet Buick
05.2019 - 06.2020
Assistant Manager
Performance Plus Quick Lube, Greenville
07.2018 - 05.2019
Farm Manager
Vasi Farms
01.2017 - 07.2018
High School diploma -
Central Montcalm High School
diesel tech program, MACC English
Montcalm Area Career Center