Alicia Kysylyczyn
River Falls,WI
Summary
Results-oriented Retail Manager with a strong background in operations, sales, and team leadership. Drives profitability and enhances customer satisfaction through effective task organization and prioritization. Develops and trains high-performing teams while fostering collaboration and growth. Implements innovative strategies to elevate store performance and improve the shopping experience.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Brand Ambassador
TLC Vodka
San Antonio, TX
05.2026 - Current
- Cultivated brand awareness through engaging promotional activities and product demonstrations.
- Coordinated events and tastings, showcasing product features to target audiences effectively.
- Developed strong relationships with retail partners to enhance brand visibility and sales opportunities.
Center Store Manager
Family Fresh Market
River Falls, WI
11.2025 - Current
- Managed daily operations, ensuring efficient inventory management and product availability.
- Implemented promotional strategies to enhance sales and improve customer engagement.
- Analyzed sales data to identify trends, informing product selection and merchandising decisions.
- Collaborated with fellow managers to develop innovative marketing campaigns and drive sales growth.
- Monitored consumer trends to identify opportunities for introducing new products or adjusting existing offerings accordingly.
- Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Gift Shop Associate
Tattersall Distilling
River Falls, WI
10.2025 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Organized merchandise displays to optimize visual appeal and promote sales.
- Managed inventory levels, ensuring stock availability for popular items.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
Liquor Store Manager & HBC/GM Lead
Family Fresh Market
River Falls, WI
11.2024 - 11.2025
- Oversaw inventory management, optimizing stock levels to reduce waste.
- Developed promotional strategies to increase sales of high-margin products.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated vendor relationships to ensure timely delivery of products and supplies.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
Special Projects
Top Ten Liquors
Woodbury, Minnesota
01.2021 - 09.2024
- Opened multiple new store locations and multiple store remodels according to senior management procedures.
- Implemented new procedures for opening stores from experience.
- Scouted new store locations.
- Trained staff on procedures for new store openings.
- Collaborated with fellow staff members to complete special projects within established deadlines.
- Participated in cross-functional teams for special projects, contributing valuable insight from a maintenance perspective.
Beer Buyer
Top Ten Liquors
Minneapolis, MN
01.2021 - 01.2023
- Collaborated with suppliers to negotiate pricing and improve product availability.
- Managed purchase orders and ensured timely delivery of products to maintain stock levels.
- Developed relationships with vendors to enhance service quality and reduce costs.
- Analyzed market trends to inform purchasing decisions and optimize inventory levels.
- Forecasted purchasing trends and improved merchandising strategies.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
General Manager
Top Ten Liquors
Blaine, Minnesota
01.2016 - 01.2024
- Trained and supported staff on procedures and policies to enhance operational compliance for 15 store locations.
- Conducted interviews for recruitment to identify and select qualified candidates.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Established plans and budgets to monitor progress and assess departmental performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated daily operations to enhance customer satisfaction and streamline service processes.
- Developed training programs for staff, improving product knowledge and service efficiency.
Wine Buyer
Top Ten Liquors
Blaine, MN
01.2010 - 01.2012
- Analyzed market trends to identify emerging wine brands and adjust purchasing strategies.
- Negotiated with suppliers to secure competitive pricing and favorable terms for inventory acquisition.
- Collaborated with marketing team to develop promotional strategies for new wine arrivals.
- Managed inventory levels, ensuring optimal stock to meet customer demand without overstocking.
- Developed strategic partnerships with local wineries to expand product offerings and enhance brand presence.
- Evaluated product quality and consistency through sensory analysis and supplier assessments.
- Led training sessions for staff on wine knowledge, enhancing customer service and product recommendations.
- Analyzed sales data and trends to identify popular products and make informed purchasing decisions.
- Enhanced wine selection by researching and sourcing unique, high-quality wines from around the world.
Store Manager
Top Ten Liquors
Woodbury, MN
02.2007 - 09.2024
- Developed staff schedules, maximizing efficiency while minimizing labor costs.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, implemented stock replenishment strategies to optimize sales.
- Trained and mentored staff on customer service practices and product knowledge.
- Implemented loss prevention strategies, reducing shrinkage through effective training and monitoring.
- Fostered positive relationships with customers, enhancing loyalty and repeat business.
- Led team meetings to communicate objectives, motivate employees, and address challenges
Education
Bachelor of Science - Architecture
University of Minnesota - Twin Cities
Minneapolis, MN05-2004
Skills
- Store operations oversight
- Operations Management
- Revenue Generation
- Loss Prevention
- Employee Training
- Store Merchandising
- Inventory Management
Certification
Spartannash Elevate Training 2025
Leadership River Falls
References
References available upon request.
Timeline
Brand Ambassador
TLC Vodka
05.2026 - Current
Center Store Manager
Family Fresh Market
11.2025 - Current
Gift Shop Associate
Tattersall Distilling
10.2025 - Current
Liquor Store Manager & HBC/GM Lead
Family Fresh Market
11.2024 - 11.2025
Special Projects
Top Ten Liquors
01.2021 - 09.2024
Beer Buyer
Top Ten Liquors
01.2021 - 01.2023
General Manager
Top Ten Liquors
01.2016 - 01.2024
Wine Buyer
Top Ten Liquors
01.2010 - 01.2012
Store Manager
Top Ten Liquors
02.2007 - 09.2024
Bachelor of Science - Architecture
University of Minnesota - Twin Cities