Alicia Larkins
Painesville,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A patient individual who loves to learn and is ready for any task ahead.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Barista
The Buckeye Chocolate Co.
Chardon, Ohio
09.2020 - Current
- Delivered exceptional customer service, enhancing customer experience in high-volume settings.
- Assisted in inventory management, ensuring timely replenishment of stock to meet customer demands.
- Trained new staff on beverage preparation and customer service techniques, fostering a knowledgeable team.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Verified temperature settings to maintain food safety standards. of freezers, refrigerators or heating equipment to verify proper functioning.
Line Cook
The Buckeye Chocolate Co.
Chardon, OH
09.2020 - Current
- Trained new staff on kitchen procedures and safety protocols thoroughly.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Stocked and restocked kitchen supplies as needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Organized the storage area to ensure that all necessary items were readily accessible.
Staff Trainer
The Buckeye Chocolate Co.
Chardon, OH
09.2020 - Current
- Facilitated hands-on training sessions for employees in production techniques.
- Evaluated effectiveness of training programs by collecting feedback from trainees through surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Used role-playing and simulations to present information in variety of instructional techniques and formats.
- Assisted with identifying areas of improvement for existing employees' skillsets.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Floor Manager
The Buckeye Chocolate Co.
Chardon, OH
09.2023 - Current
- Implemented quality control measures to uphold product standards.
- Collaborated with management to develop process improvement strategies.
- Resolved customer inquiries and complaints effectively and courteously.
- Maintained a safe, clean and organized floor environment.
- Developed training programs to enhance staff skills and productivity.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Maintain accurate employee records and update changes promptly.
Education
Chardon High School
Chardon, OhioSkills
- Staff training
- Customer service
- Inventory management
- Food safety compliance
- Time management
- Conflict resolution
- Quality assurance
- Health and safety
- Staff management
- Store maintenance
- Floor management
- Multi-tasking
- Quick learner
Certification
- Serve-Safe Certified
Affiliations
- Sketching and Painting
- Crocheting and Knitting
- Cooking
- Hiking
- Photography
Timeline
Floor Manager
The Buckeye Chocolate Co.
09.2023 - Current
Barista
The Buckeye Chocolate Co.
09.2020 - Current
Line Cook
The Buckeye Chocolate Co.
09.2020 - Current
Staff Trainer
The Buckeye Chocolate Co.
09.2020 - Current
Chardon High School