AVERY URROZ
Celina,TX
Summary
Organized and dependable professional with experience in fast-paced customer service environments and team leadership. Strong communication, planning, and problem-solving skills with the ability to manage multiple responsibilities while maintaining professionalism and attention to detail. Creative and adaptable, with an interest in graphic design, digital content, and community engagement. Experienced in creating positive customer experiences, supporting team operations, and working effectively in collaborative environments.
Overview
2
2
years of professional experience
Work History
Barista
1418 Coffee
08.2026 - Current
- Prepared specialty coffee beverages for 150+ customers daily, maintained cleanliness standards, handled cash transactions accurately, and collaborated with team to deliver high-quality service in fast-paced environment.
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the coffee shop environment.
- Engaged with customers to provide exceptional service and product knowledge.
Sales Associate
Fleastyle Market
Frisco, TX
11.2025 - 01.2026
- Greeted shoppers at Fleastyle Market and answered product questions.
- Processed cash and card sales using point-of-sale register.
- Restocked vendor booths and organized merchandise by category.
- Maintained clean sales floor and arranged appealing displays.
- Supported Fleastyle Market promotions and special sale events.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Barista shift leader
Boundaries Coffee
12.2024 - 09.2025
- As a shift lead at Boundaries Coffee, I oversaw the team during each shift ensuring the shop ran smoothly and maintaining high standards of customer service
- Being a shift lead there meant that I would be supporting baristas during busy shifts, maintaining quality and consistency with drinks, and creating a welcoming experience for every customer.
- Assisted with opening and closing operations, trained new team members, and resolved on-shift issues to ensure smooth service.
- Led a team of baristas in a fast-paced coffee shop environment, enhancing my leadership and communication skills by ensuring smooth operations during peak hours.
Barista shift leader
Dutch Bros Coffee
07.2024 - 12.2024
- As a Dutch Bros Coffee shift lead, I managed daily shop operations during peak hours, while maintaining efficient workflow and excellent customer service
- Oversaw a team of 5 baristas to maintain organized workflow during shifts, addressed customer concerns promptly, and ensured every customer received a consistent and welcoming experience.
- The job required strong communication and leadership, and the ability to remain calm during busy and stressful shifts.As a Dutch Bros Coffee shift lead, I helped oversee daily shop operations and supported the team during busy shifts. My responsibilities included overseeing baristas, maintaining a fast and organized flow during the shift, as well as handling customer concerns, and making sure every customer that came through had a consistent and welcoming experience. The job required strong communication and leadership, and the ability to remain calm during busy and stressful shifts.
Education
High school -
05-2026
Skills
- Customer service
- Cash handling proficiency
- Team leadership
- Staff management
- Staff training
- Worker training
- Workflow organization
- Efficient operations
- Time management
- Effective communication
- Conflict resolution
- Conflict mediation
- Team collaboration
- Critical thinking
- Attention to detail
Timeline
Barista
1418 Coffee
08.2026 - Current
Sales Associate
Fleastyle Market
11.2025 - 01.2026
Barista shift leader
Boundaries Coffee
12.2024 - 09.2025
Barista shift leader
Dutch Bros Coffee
07.2024 - 12.2024