Alicia Lavigne
Hebron,KY
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ortho Cincy
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Team Lead
Planet Fitness
02.2021 - 07.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Answer Phone calls
- Lead team staff members when Managers are not present
- Record stats at the end of each shift
- Help assist members with billing situations / problems
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Medical Assistant / Front Desk Receptionist
Hebron Chiropractic
05.2019 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments and registered new patients.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about procedures, and care plan instructions.
Education
Master of Science - Athletic Training
Northern Kentucky University
Highland Heights, KY05.2024
Bachelor of Science - Exercise Science
Northern Kentucky University
Highland Heights, KY12.2022
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- CPR
- Appointment Setting
- Simple dressings
- Athletic taping
- Protective equipment fitting
- Injury Prevention
- Anatomy knowledge
- Emergency Procedures
Certification
● CPR/ AED Certified through American Red Cross Association - Course led through NKU.
Timeline
Medical Assistant
Ortho Cincy
10.2022 - Current
Team Lead
Planet Fitness
02.2021 - 07.2022
Medical Assistant / Front Desk Receptionist
Hebron Chiropractic
05.2019 - 01.2021
Master of Science - Athletic Training
Northern Kentucky University
Bachelor of Science - Exercise Science
Northern Kentucky University
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