Alicia Longobardi
Merced,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
BlueMercury
10.2021 - 09.2022
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Answered customer questions about products, items and skincare related questions.
Cashier
Food 4 Less
08.2016 - 12.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Communications
Merced College
Merced, CA Cosmetology
Milan Institute of Cosmetology
Merced, CA06.2015
Skills
- Merchandising Proficiency
- Hospitality and Accommodation
- Cash Handling Accuracy
- Retail Loss Prevention
- Returns and Refunds
- Cleaning Techniques
- POS System Operations
- Restock Shelves
- Verbal and Written Communication
- Effective Selling Techniques
- Complex Problem-Solving
- Cash Register Operation
Timeline
Sales Associate
BlueMercury
10.2021 - 09.2022
Cashier
Food 4 Less
08.2016 - 12.2019
Communications
Merced College
Cosmetology
Milan Institute of Cosmetology