Alicia Mangru
Vero Beach,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Pre-Access Consumer Access Specialist
AdventHealth Shawnee Mission
2023.08 - Current
- Over 50 inbound and outbound calls per day from and to patients, doctor's offices, and insurance companies in multiple states utilizing the Five9 dialer system.
- Establishes connections with patients to provide excellent customer service and resolves customer inquiries.
- Ensures patients are appropriately registered for all service lines in Epic software. Makes financial arrangements, and requests and receives payments for services.
- Collects over $10,000 per month.
Patient Access Representative
AdventHealth Heart of Florida
2022.01 - 2023.08
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Obtains and witnesses all signed consents related to the registration for treatment and billing purposes
- Receive patient deductibles and co-pay amounts and discuss options.
- Consistently exceeded monthly collection goal of $6,000 and was the number one collector for 10 months.
Emergency Room Scribe
AdventHealth Lake Wales
2017.11 - 2021.12
- Assisted over 10 Emergency Room physicians and mid-level practitioners in capturing comprehensive patient histories in the emergency room.
- Documented on over 8,000 patients charts with an average of 20-30 charts per 12 hour shift.
- Skillfully documented patient encounters, including examinations, treatment plans, and lab results, ensuring accurate record-keeping.
Patient Access Representative
Heart Of Florida/ AdventHealth Heart Of Florida
2017.11 - 2020.01
- Properly identified and registered patients to be seen, input/ updated demographics, ensured armband accuracy, and ensured required forms were completed
- Provided exceptional customer service and interacted effectively with fellow healthcare workers, patients, and visitors.
- Answered all inquiries related to payment plans, financial assistance programs and screened financial assistance applications
- Maintained top 5 in collections
Telescribe
Scribe America
2017.06 - 2017.10
- Did classroom and floor training for Outpatient Services
- Assisted in recording patient history and physical exam findings into the EMR
- Organized and transcribed results for patients' laboratory tests, medications and imaging studies
Sales Associate
Kohls
2015.09 - 2017.07
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Consistently remained in the top 5 of credit card applications.
Cashier/Key Holder
Bath And Body Works
2013.08 - 2015.08
- Met daily average store goals of $1,500, and a holiday average of $20,000
- Monitored customer preferences to determine focus of sales efforts
- Generated daily, weekly, and monthly sales reports
- Assisted in hiring and training
- Chatted in associates for their shift and gave them feedback to increase their sales
- Opened and closed the store, including making bank deposits
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Responsible for loss prevention training.
- Restocked and organized merchandise in front lanes.
- Performed monthly store rebranding
Education
AA -
Valencia College
05.2021
High School Diploma -
McFatter Technical High
Davie, FL05.2013
Skills
- Customer Service
- Teamwork
- Sales
- Loss prevention
- Branding
- Restocking
- Administrative and Office Support
- Leadership and Management
- Registration and Admissions
- Insurance Eligibility and Verification
- Medical Terminology
- Microsoft Office
Timeline
Pre-Access Consumer Access Specialist
AdventHealth Shawnee Mission
2023.08 - Current
Patient Access Representative
AdventHealth Heart of Florida
2022.01 - 2023.08
Emergency Room Scribe
AdventHealth Lake Wales
2017.11 - 2021.12
Patient Access Representative
Heart Of Florida/ AdventHealth Heart Of Florida
2017.11 - 2020.01
Telescribe
Scribe America
2017.06 - 2017.10
Sales Associate
Kohls
2015.09 - 2017.07
Cashier/Key Holder
Bath And Body Works
2013.08 - 2015.08
AA -
Valencia College
High School Diploma -
McFatter Technical High
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