ALICIA MARROW
Summary
Dynamic leader with a proven track record at CompuCom, enhancing operational efficiency and client satisfaction. Expert in leveraging technology like SAP and WMS, coupled with exceptional problem-solving abilities, to drive distribution excellence and improve profit margins. Skilled in team development, achieving significant improvements in productivity and performance.
Overview
15
15
years of professional experience
Work History
Supervisor
CJ Logistics
01.2017 - Current
- Supervised the receiving, picking, and shipping activities of 10- 20 hourly employees, while performing essential employee training, including forklift and safety operating procedures
- Ensuring a smooth accurate flow of distribution and order fulfillment operations
- Controlled inventory levels by conducting physical counts and reconciling results with inventory management system, assisting with product RMA's
- Oversaw daily operations and shipping and handling processes
- Identified areas for improvement in distribution operations, as well as suggested and implemented course action for new policies and guidelines
Operations Analyst Manager
CompuCom
01.2013 - 01.2017
- Provide clients with information on products and services
- Investigating and Assists management with staffing needs and delivering client-focused solutions to customers' need
- Overseeing customer account management, including negotiating contracts and agreements to maximizing prof in the East and West regions
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Identified areas for improvement in distribution operations, as well as suggesting and implementing course action for new policies and guidelines
- Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders
Junior Marketing Analyst Supervisor
Around The Town Moving
01.2010 - 01.2013
- Responsible for day-to-day operations, including all deliveries
- Supply management, to include ordering and maintaining accurate levels
- Sales management, conducted consults, prepared sales reports
- Kept record of customer billing and payment history
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
Education
Bachelor of Business Management - Major Supply Chain Management
University of West Georgia College
01.2025
Associates of Business Administration - Minor in Data Analytics
Atlanta Metropolitan College
01.2016
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook
- SAP
- Quick books
- AS400
- HighJump
- WMS
- Blue Yonder
- Win Mhs
- Typing 45 wpm
References
- Hazel Dula, Appeals Coordinator Supervisor
- Liz Nolty, Operations Supervisor
- Shania Carr, Office Manager
Timeline
Supervisor
CJ Logistics
01.2017 - Current
Operations Analyst Manager
CompuCom
01.2013 - 01.2017
Junior Marketing Analyst Supervisor
Around The Town Moving
01.2010 - 01.2013
Bachelor of Business Management - Major Supply Chain Management
University of West Georgia College
Associates of Business Administration - Minor in Data Analytics
Atlanta Metropolitan College