Alicia Marshall
Schaumburg,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Senior Sales Representative
Bluegreen Vacations
06.2021 - 01.2023
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Takes initiative and is prepared to handle tasks being assigned.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Motivated, well organized, highly detailed, and commitment-oriented
- Closed over 400 consultative sales to increase profits by 30%
Shift Leader
Roti Modern Mediterranean
06.2018 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Secretary Assistant
Taylor University Campus Police Station
09.2016 - 06.2018
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Registered students and staff members vehicles for parking facilities
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Screened visitors and issued badges to maintain safety and security.
Education
High school diploma - General Studies
Chicago Vocational Career Academy
Chicago, IL06.2015
Associate of General Studies - General Studies
Taylor University
Upland, INHarold Washington College
Chicago, ILSkills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Google Docs
- Customer service
- Host
- Outreach Initiatives
- Selling Techniques
- Providing Feedback
- Problem-Solving Ability
- Computer Proficiency
Additional Information
- President's Club Winner December 2021; An award given to the top sales people in the Country.
Timeline
Senior Sales Representative
Bluegreen Vacations
06.2021 - 01.2023
Shift Leader
Roti Modern Mediterranean
06.2018 - 12.2019
Secretary Assistant
Taylor University Campus Police Station
09.2016 - 06.2018
High school diploma - General Studies
Chicago Vocational Career Academy
Associate of General Studies - General Studies
Taylor University
Harold Washington College