Summary
Overview
Work History
Education
Skills
Accomplishments
References
Quote
Work Preference
Interests
Work Availability
Additional Information
Software
Timeline
Barista
Brandie Rojas

Brandie Rojas

San Antonio,TX

Summary

Senior Sales Representative with over 8 years of forward-looking experience in customer service and sales, adept at leveraging a variety of systems. This professional excels in workforce management, resolving customer issues with innovative solutions, and identifying trends to provide actionable feedback to leadership. With a strong foundation in active listening, leadership, and multitasking, poised to drive business growth through strategic customer relationship management and visionary contributions to a dynamic organization. Driven Senior Sales Representative with outstanding client service and strategic planning skills.



Overview

7
7
years of professional experience
1
1
Language

Work History

Senior Sales Representative

Best Buy - BBCC Call Center
10.2017 - 04.2024
  • Workforce management within the team for specialized task making dynamic adjustments as business needs shifted7/01/23-4/5/24
  • Supported Four different lines of business that was customer facing 12/21-4/5/24
  • Subject Matter Expert 12/21- 4/5/24
  • Customer Care agent 3/21 – 12/21
  • Stretch Roll Account Specialist 10/20- 3/21
  • Primary Support Agent 4/20- 10/20
  • Sales agent 10/17 – 4/20
  • Proficient with multiple systems such as Breeze, Yantra, OMA, FMS, and POS
  • Intermediate proficiency share point
  • Experience in researching and resolving customers issues, that provide best possible solution for Best Buy and Customer
  • Provided several solutions to help and resolve Agent pain points while partnering with Leadership
  • I am good at identifying trends, opportunities and partnering with leadership to provide feedback
  • Takes inbound sales calls for Home Theater and Appliance Sales
  • Promoted to Senior Sales Representative for continuously meeting Goals 2018
  • Kept and maintained Goals with NPS score of 72 OR Higher
  • Participated in training and Mentoring Program and continued mentoring when prompted and not prompted by leadership

Tech Support

VMC-VOLT
12.2016 - 10.2017
  • Use of multiple technical programs and software to support apple customers
  • Use of Avia phones and headsets
  • Help customers resolve technical issues with iOS devices and Mac OS X Computers
  • Base Knowledge utilized to teach, train other advisors as a floor walker and mentor.

Education

General Office Professional, Administrative Assistant, & Legal Secretary -

Career Point Inst.
San Antonio, TX
05.2005

John Jay High School
San Antonio, TX
06.1996

Skills

  • Active listening
  • Data Integrity
  • Order Processing
  • Privacy Regulations
  • Analytical Skills
  • Data Entry
  • Attention to Detail
  • Multi-tasking
  • Communication
  • Time management
  • Leadership skills
  • Type 65 wpm
  • 10-key by touch 130wpm
  • Proficient in Excel, Word, PowerPoint, and Access
  • Microsoft Word, Word Perfect
  • Certified in Mac OS X Sierra and iOS operating system
  • Strong Conflict resolution and de-escalation skills
  • Customer Support
  • Negotiation expertise

Accomplishments

  • Achieved positive results through effectively helping with testing new system processes to effectively validate escalated customer issues.
  • Used Microsoft Excel to develop team tracking spreadsheets.
  • Documented and resolved Scheduling issues within the team which led to a more productive team, by tracking metrics, volume data and staff preferences.


References

Greg Sparrow

Best Buy Manager

grsparrow@gmail.com

 

Chasity Babb

Best Buy Manager

Chasity.Babb@bestbuy.com


Quote

Sell your cleverness and buy bewilderment.
Rumi

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time off401k matchWork from home optionPersonal development programs

Interests

Reading

Being out in nature

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Military Spouse to a Retired Army Vet. Mother to 3 beautiful kids and 7 furbabies. I am usually busy shuffling the youngest kiddo to sportingevents. I like to be home unless I seek an adventure to the river near by.

I love working and making a difference in someones day and being able to make a bad day into a better one. I truly believe that by being true and honest regardless of the situation will make a difference no matter how difficult the situation is , regardless if it is in my work life or personal.

If I could summarize my self it would be " Our Character is What defines us."

Software

Microsoft Office

Citrix

POS

Breeze

Mytools

Yantra

Order Management

Field Management Systems

Microsoft Teams

Zoom

Windows 10 and 11

Timeline

Senior Sales Representative

Best Buy - BBCC Call Center
10.2017 - 04.2024

Tech Support

VMC-VOLT
12.2016 - 10.2017

General Office Professional, Administrative Assistant, & Legal Secretary -

Career Point Inst.

John Jay High School

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Brandie Rojas