- Avid Reader
- Baking
- Road Trips
- Volunteer Work
ALICIA MARTINEZ
Grants Pass
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Poppi
05.2023 - Current
- Worked directly with account managers on new orders.
- Added, updated and removed product from e-commerce systems.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Monitored performance of logistics operations to identify areas for improvement.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Analyzed customer requirements and provided customized logistics solutions.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Client Services Lead
Alta Warehousing and Logistics
06.2019 - 05.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to leadership and operations teams.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed processes to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
Freight Coordinator
Alta Warehousing and Logistics
11.2020 - 05.2023
- Accepted and bid on load tenders across multiple brokerage platforms
- Captured freight costs and applicable accessorial fees ensuring accurate billing
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Arranged LTL and OTR shipments and managed dispatching drivers
- Analyzed shipping reports to identify opportunities for cost savings.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
Customer Service Representative
Lineage Logistics
12.2015 - 06.2019
- Cross-trained and backed up seven customer service managers.
- Frequently scheduled inbound and outbound appointments
- Order processing, EDI experience
- Working knowledge of all SAP/WMS portals used regionally, including SAP, SWOP and Sprouts
- Knowledge of office equipment and Office programs
- Knowledge of invoicing and billing procedures including work orders and LINC
Shift Leader
Jack in the Box
03.2010 - 08.2014
Store Manager
A. Kline Chocolatier
09.2008 - 04.2011
Education
Paralegal Studies
Riverside City College
Riverside, CA06-2015
High School Diploma -
Canyon Springs High School Moreno Valley
Moreno Valley, CA06-2005
Skills
- Microsoft Office Applications
- Warehouse Management Systems
- Electronic Data Interchange
- Logistics Coordination
- Warehouse operations
- Account management
- Detail-Oriented Planning
- Project Management Skills
Interests
Timeline
Customer Service Representative
Poppi
05.2023 - Current
Freight Coordinator
Alta Warehousing and Logistics
11.2020 - 05.2023
Client Services Lead
Alta Warehousing and Logistics
06.2019 - 05.2023
Customer Service Representative
Lineage Logistics
12.2015 - 06.2019
Shift Leader
Jack in the Box
03.2010 - 08.2014
Store Manager
A. Kline Chocolatier
09.2008 - 04.2011
Paralegal Studies
Riverside City College
High School Diploma -
Canyon Springs High School Moreno Valley
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