Alicia Martinez
Fort Cavazos,TX
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Well-rounded Special Care Aide with one year assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and performing necessary errands. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Strives to be the best and promotes growth within the company.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Ballinger Home Health
10.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Program Coordinator
Elara Caring
01.2022 - 09.2022
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained professional demeanor while treating patients with respect and dignity.
- Scheduled daily and weekly care hours for client caseload.
Special Care Aide
Elara Caring
11.2020 - 01.2022
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands and household chores.
Education
High School Diploma -
Nixon-Smiley High School
Nixon, TXSkills
- P>Hiring and recruitment knowledge
- P>Generating schedules
- P>Proactive mindset
- P>Effective leader
- P>Customer service experience
- P>Strategic leadership
- P>Cooking meals
- P>Schedule Management
- P>Medication Management
- P>Light cleaning
Timeline
Administrative Assistant
Ballinger Home Health
10.2023 - 04.2024
Program Coordinator
Elara Caring
01.2022 - 09.2022
Special Care Aide
Elara Caring
11.2020 - 01.2022
High School Diploma -
Nixon-Smiley High School
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