Alicia Martinez
Aurora,CO
Summary
Customer-focused professional with 7+ years of experience in client relations, administrative support, leasing, and healthcare services. Bilingual in English and Spanish, with strong leadership, communication, and organizational skills. Experienced in fast-paced environments across property management, hospitality, finance, and healthcare sectors. Customer-focused professional with 7+ years of experience in client relations, administrative support, leasing, and healthcare services. Bilingual in English and Spanish, with strong leadership, communication, and organizational skills. Experienced in fast-paced environments across property management, hospitality, finance, and healthcare sectors.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Children's Hospital Colorado Anschutz Medical Campus, Aurora
11.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Coordinate patient appointments, verify insurance, and support administrative healthcare operations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintain a compassionate and detail-oriented approach to assist families with diverse needs.
Loan Consultant
Pulte Mortgage
06.2024 - 09.2024
- Guided clients through mortgage application and loan processing steps.
- Communicated with underwriters, clients, and third parties to ensure timely closings.
- Educated clients on loan options and provided excellent customer service in a fast-paced environment.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
Hostess
Yard House
01.2024 - 06.2024
- Proving the best customer experience and building rapport with customers to create a comfortable environment
- Manage boards to seat and organize tables and ensure equal workload distribution among servers
- Multi task and leveraging any resource possible to accommodate special requests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered pick-up and curbside orders to guests.
Leasing Consultant
Avenue5 Residential
08.2023 - 05.2024
- Led on-site and virtual property tours and supported monthly move-ins.
- Translated communications for Spanish-speaking tenants and handled resident relations.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Administrative Assistant
Holland Team by Listings.com
10.2019 - 10.2020
- Worked to support an office staff through various tasks and requests, and operated with other departments in order to plan and coordinate events.
- During COVID19, stepped up into the maintenance manager position where I spoke to vendors to find the best outcome for our partners and tenants.
Lead Host/ Assistant Private Event Coordinator
Del Frisco's Double Eagle Steakhouse
01.2017 - 09.2019
- Responsible for different areas of customer experience and working cross collaboratively with others to drive customer satisfaction
- Worked on face to face interactions for marketing purposes to bring companies to use our spaces for their private events
- Coordinated seamless events by overseeing all aspects of setup, execution, and breakdown.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Accounting
Metropolitan State University of Denver
Denver, CO05-2027
High School Diploma -
Eaglecrest High School
Aurora, CO05-2016
Skills
- Bilingual (English/Spanish)
- Healthcare & Insurance Knowledge
- Mortgage Processing & Client Guidance
- Customer Relationship Management
- Event Planning & Coordination
- Conflict Resolution & De-escalation
- Administrative & Technical Support
- Leadership & Team Training
Accomplishments
- Lead and mentor high school students through weekly activities and discussions.
- Serve in the church coffee shop, preparing beverages and welcoming guests.
- Support the church's mission through hospitality and youth mentorship.
- Oversaw a youth group of 90+ members and organized major events and fundraisers.
- Held leadership roles in administration, worship, and Sunday school instruction.
- Supported a congregation of 600-700 through operational and spiritual service.
High School Youth Leader & Coffee Shop Volunteer, Local Church - Aurora, CO | Jun 2024 - Present
Youth Program President & Volunteer Leader, Local Church - Aurora, CO | 2016 - 2023
Volunteer work
High School Youth Leader & Coffee Shop Volunteer, Local Church - Aurora, CO | Jun 2024 - Present
- Lead and mentor high school students through weekly activities and discussions.
- Serve in the church coffee shop, preparing beverages and welcoming guests.
- Support the church's mission through hospitality and youth mentorship.
Youth Program President & Volunteer Leader, Local Church - Aurora, CO | 2016 - 2023
- Oversaw a youth group of 90+ members and organized major events and fundraisers.
- Held leadership roles in administration, worship, and Sunday school instruction.
- Supported a congregation of 600-700 through operational and spiritual service.
Timeline
Patient Access Representative
Children's Hospital Colorado Anschutz Medical Campus, Aurora
11.2024 - Current
Loan Consultant
Pulte Mortgage
06.2024 - 09.2024
Hostess
Yard House
01.2024 - 06.2024
Leasing Consultant
Avenue5 Residential
08.2023 - 05.2024
Administrative Assistant
Holland Team by Listings.com
10.2019 - 10.2020
Lead Host/ Assistant Private Event Coordinator
Del Frisco's Double Eagle Steakhouse
01.2017 - 09.2019
Bachelor of Science - Accounting
Metropolitan State University of Denver
High School Diploma -
Eaglecrest High School
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