ALICIA ROGERS MATTICH
Honolulu,HI
Summary
Retail Director overseeing a multi-store network in the Pacific Northwest, driving sales growth, operational excellence, and top-tier client experience. Known for developing strong leaders and high-performing teams through coaching and structured talent development. A strategic, results-focused leader who strengthens alignment across regional and store teams to elevate performance and deliver sustained profitability.
Overview
1
1
Language
13
13
years of professional experience
Work History
RETAIL DIRECTOR PACIFIC NORTHWEST
Louis Vuitton
Honolulu, HI
07.2025 - Current
- Direct regional strategy and multi‑store operations across the Pacific Northwest, optimizing FTE allocation, payroll efficiency, traffic‑aligned scheduling, UKG compliance, and span‑of‑control improvements.
- Build high‑performing leadership teams by driving accountability, delivering consistent coaching, and developing strong talent pipelines and succession plans.
- Lead the region in client‑experience benchmarks by implementing floor‑leadership programs and developing store leaders to deliver elevated service standards, clientele excellence, and sustained top‑tier performance.
- Accelerate business results through rigorous KPI analysis, monthly action planning, financial forecasting, and strategic business reviews that strengthen category growth and customer experience.
- Navigate complex operational and structural transitions—including the LVA and LV Hawaii merger—by optimizing back‑of‑house processes, strengthening order‑broker compliance, reducing shop soil, and ensuring seamless regional execution.
SENIOR STORE DIRECTOR - MULTI STORE
Louis Vuitton
Houston, TX
06.2022 - 07.2025
- Developed and led a team of 70+ across two high‑volume locations, driving performance that positioned the store in the Top 10 for LVA
- Drove sales growth and client‑experience benchmarks through strategic planning, performance analysis, strong floor leadership, and clear communication.
- Promoted 10 leaders into new roles while mentoring store managers and strengthening leadership capability across the region.
- Maintained operational excellence by streamlining store processes, refining procedures, and piloting new zone operational initiatives.
Store Director
Louis Vuitton
Dallas, TX
05.2013 - 06.2022
- Delivered consistent year‑over‑year revenue and KPI growth across all categories.
- Analyzed merchandise levels to maximize profitability and optimize inventory performance.
- Recruited and developed top talent, building strong internal succession plans.
- Partnered closely with regional and corporate teams to drive key business initiatives.
Education
Communications
University of California Santa Barbara
Skills
- Leadership development
- Strategic planning
- Multi-unit management
- Relationship building
- Communication skills
- Budget management
- Store operations
- Sales performance analysis
- Team coaching
- Visual merchandising
- Financial forecasting
LANGUAGES
English
Timeline
RETAIL DIRECTOR PACIFIC NORTHWEST
Louis Vuitton
07.2025 - Current
SENIOR STORE DIRECTOR - MULTI STORE
Louis Vuitton
06.2022 - 07.2025
Store Director
Louis Vuitton
05.2013 - 06.2022
Communications
University of California Santa Barbara