Alicia Mayers
Wesley Chapel,FL
Summary
Results-driven Eligibility Specialist with expertise in customer service, problem resolution, and analytical thinking. Ability to enhance efficiency in processing applications and delivering exceptional service. Detail-oriented professional with a track record in customer service and eligibility assessment. Adept at analytical thinking and self-direction, committed to optimizing processes and ensuring compliance for enhanced client satisfaction.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist 2
Department of Children and Family Services
Tampa, Florida
02.2022 - Current
- Evaluated client applications for eligibility benefits and services.
- Conducted interviews to gather necessary documentation and information.
- Reviewed case files to ensure compliance with state regulations.
- Assisted in training new staff on eligibility determination processes.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
Customer Service Representative
USAA Federal Savings Bank
Tampa, Florida
04.2019 - 12.2020
- Assisted members with inquiries regarding banking products and services.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions in compliance with company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Technical Specialist
Apple
Brandon, Florida
07.2017 - 03.2019
- Provided technical support for customers using Apple products and services.
- Developed documentation for troubleshooting processes and user guides.
- Oversaw product testing to ensure quality standards were met consistently.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
Sales Agent
Best Buy
Wesley Chapel, Florida
03.2016 - 06.2017
- Developed strong product knowledge to enhance customer service experience.
- Conducted inventory checks to maintain stock accuracy and availability.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
Skills
- Flexible and adaptable
- Leadership
- Self-Directed
- Customer service
- Analytical thinking
- Data entry
- Problem resolution
Timeline
Eligibility Specialist 2
Department of Children and Family Services
02.2022 - Current
Customer Service Representative
USAA Federal Savings Bank
04.2019 - 12.2020
Technical Specialist
Apple
07.2017 - 03.2019
Sales Agent
Best Buy
03.2016 - 06.2017