Alicia Mcconnell
Adairsville,GA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Doro’s Italian by leveraging exceptional service skills and efficient cash handling. My ability to resolve issues promptly and engage guests meaningfully, alongside a strong work ethic, has consistently boosted business outcomes.
Overview
3
3
years of professional experience
Work History
Server
Doro’s Italian
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Reservation Agent
Barnsley Resort
01.2022 - 06.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Provided customers with information about availability and pricing.
Bar Server
Fairways Of Canton
07.2021 - 12.2021
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
Education
High School Diploma -
Adairsville High School
Adairsville, GA05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
- Phone Etiquette
- Active Listening
- Issue Resolution
Timeline
Server
Doro’s Italian
10.2022 - Current
Reservation Agent
Barnsley Resort
01.2022 - 06.2022
Bar Server
Fairways Of Canton
07.2021 - 12.2021
High School Diploma -
Adairsville High School