Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Medina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Warm and friendly individual who helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Residence Inn Marriott
06.2024 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.

Front Desk Agent

Residence Inn Marriott
03.2022 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.

Service Cashier

Clay Cooley Nissan
10.2019 - 06.2021
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products and services sold throughout the dealership.

Picker Packer

Chewy
06.2018 - 08.2019
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.

Cashier

Miz Accessories
03.2016 - 05.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Crosswinds High School
Grand Prairie
2018

Skills

  • Automated Telephone Systems
  • Verifying Reservations
  • Tour Arrangements
  • Posting Charges
  • Guest Satisfaction
  • Credit and Cash Payments
  • Staff Training
  • Team Management
  • Cooperative Attitude
  • Customer Service
  • Excel
  • Word
  • Outlook

Timeline

Assistant Manager

Residence Inn Marriott
06.2024 - Current

Front Desk Agent

Residence Inn Marriott
03.2022 - Current

Service Cashier

Clay Cooley Nissan
10.2019 - 06.2021

Picker Packer

Chewy
06.2018 - 08.2019

Cashier

Miz Accessories
03.2016 - 05.2018

High School Diploma -

Crosswinds High School