Alicia Morales
WILMINGTON,NC
Summary
Experienced team leader with a proven track record of effective collaboration with colleagues to achieve shared goals. Skilled in time management, adept at prioritizing tasks and ensuring timely completion. Recognized for exceptional delegation abilities, empowering employees to excel in their roles. Possesses strong customer service skills, consistently delivering high-quality support and fostering positive client relationships. Known for dependability and commitment to meeting organizational objectives.
Overview
14
14
years of professional experience
Work History
Assistant Manager
New River Pottery
Wilmington, NC
06.2009 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Bartlett
Anchorage, AK1985
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
Payment Information
Amazon Payments, Inc., P.O. Box 81226, Seattle, WA, 98108-1226
Notes
By placing your order, you agree to Amazon.com's Privacy Notice and Conditions of Use., Items sold by Amazon.com are subject to sales tax in select states in accordance with the applicable laws of that state.
Order Details
112-6897879-6108208, 04/28/23, Switch lite Glitter Case, 1, NEW'C [3 Pack Designed for Nintendo], ivoler 4-Pack Screen Protector, Prime shipping available
Timeline
Assistant Manager
New River Pottery
06.2009 - 06.2023
High School Diploma -
Bartlett