Determined Business Owner with commitment to excellence and more than 14 years of work experience. Effective collaborator promoting growth in challenging market conditions and strengthening business and customer relationships.
Hi, I’m
Alicia Morrison
Alexandria,VA
Summary
Overview
11
years of professional experience
Work History
AMFM LLCAlexandria , VA
CEO
08.2020 - Current
Job overview
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Have had over 60 individual customers in span of 2 years.
- Maintain 5 star customer rating.
- Analyzed industry trends and tracked competitor activities to inform decision making.
United Security Forces LLC Arlington , VA
Loss Prevention Officer
10.2019 - 10.2020
Job overview
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and reduce loss by 25%.
- Monitored 10 surveillance cameras and 2 alarm systems to detect suspicious activity.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in 3 court hearings to provide honest and full eyewitness testimony of events.
Security Associates LLCAlexandria , VA
Armed Security Officer
06.2019 - 10.2019
Job overview
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Wrote over 100 detailed reports of all security breaches and investigations.
- Completed 12 full building and grounds patrols to spot and investigate concerns nightly.
Safelite Auto GlassWoodbridge, VA
Mobil Repair Specialist
10.2016 - 10.2018
Job overview
- Worked with diverse types of weather and ground conditions during all 4 seasons.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Repair 8-15 auto glass windshields daily and install other Safelite Auto Glass products on mobile basis in efficient and timely manner.
- Focus on quality workmanship and customer service that goes above and beyond.
Safelite Auto GlassAlexandria, VA
Customer Advocate & Parts Specialist
08.2014 - 10.2016
Job overview
- Calculated correct order totals, updated more than 500 accounts, and maintained detailed records for parts inventory management.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Warmly welcomed in-shop customers, while applying Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations for DC Metro Market.
- Contacted outside providers on behalf of customers, and shop technicians to order car parts as needed.
D&D SecurityAlexandria, VA
Office Manager
10.2013 - 08.2014
Job overview
- Created, maintained and updated 2 filing systems for paper and electronic documents.
- Opened and closed location and monitored shift changes 5 days per week.
- Maintained computer and physical filing systems.
- Oversaw office inventory and ordering supplies.
Sport & Health ClubWoodbridge, VA
Personal Trainer
09.2011 - 08.2013
Job overview
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Created over 50 comprehensive fitness programs tailored to needs and goals of each individual.
- Educated over 100 clients on importance of proper nutrition to reach fitness objectives.
- Provided emergency first aid and CPR as needed.
- Developed specialized programs for athletes of all levels to reach competition goals.
Education
NPTI Vienna, VA
Certified Personal Trainer & Nutrition Specialist from Physical Education And Coaching
08.2011
University Overview
T.C WILLIAMS HIGH SCHOOL Alexandria, VA
High School Diploma
06.2008
University Overview
Skills
- High-Volume Environments
- Pleasant Telephone Demeanor
- Excellent Multitasking Abilities
- Confidentiality and Discretion
- Client Correspondence
- Evidence Collection
- Communications Strategies
- Call Center Processes
- Accountable and Reliable
- Customer Interaction
- Administrative and Office Support
- Documentation Coordination
Timeline
CEO
AMFM LLC
08.2020 - Current
Loss Prevention Officer
United Security Forces LLC
10.2019 - 10.2020
Armed Security Officer
Security Associates LLC
06.2019 - 10.2019
Mobil Repair Specialist
Safelite Auto Glass
10.2016 - 10.2018
Customer Advocate & Parts Specialist
Safelite Auto Glass
08.2014 - 10.2016
Office Manager
D&D Security
10.2013 - 08.2014
Personal Trainer
Sport & Health Club
09.2011 - 08.2013
NPTI
Certified Personal Trainer & Nutrition Specialist from Physical Education And Coaching
T.C WILLIAMS HIGH SCHOOL
High School Diploma
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