Alicia Morse
3223 N HWY 59 VAN BUREN,AR
Summary
Health professional with strong focus on my members. Skilled in patient interaction, health assessments, resolving complex inquiries, and enhancing overall patient satisfaction. I am adaptable and reliable, known for responding effectively to changing needs. Recognized for problem-solving abilities and strong interpersonal skills. Ready to develop and excel in healthcare environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent
08.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated patients about their health care plan, empowering them with information needed to make informed decisions about their health care options.
- Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
Customer Service Representative
Summit Utilities
06.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant and Janitor
American Piping And Boiling Works
02.2016 - 12.2022
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
Education
High School Diploma -
Cedarville High School
Cedarville, AR05.2019
Skills
- Microsoft Word
- Customer service skills
- Critical Thinking
- Team Development
- Computer Proficiency
- Microsoft Excel
- Grievance handling
- Home health care coordination
Timeline
Customer Service Representative
Conduent
08.2024 - Current
Customer Service Representative
Summit Utilities
06.2022 - 05.2023
Assistant and Janitor
American Piping And Boiling Works
02.2016 - 12.2022
High School Diploma -
Cedarville High School