Alicia Myers
New York
Summary
Proven leader and adept communicator, excelled in customer service and sales at The Homedepot, enhancing client satisfaction and loyalty through expert after-sales support and product knowledge. Skilled in utilizing software for inventory management and data analysis, significantly improving operational efficiency. Demonstrated exceptional problem-solving abilities and adaptability in high-pressure environments,contributing to positive health outcomes and community engagement at Talenthub Workforce INC/NYC Department of Health.
Overview
7
7
years of professional experience
Work History
Customer Service/Appliance Sales Specialist
The Homedepot
03.2018 - Current
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized [Software] to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Maintained product knowledge to assist and educate customers on options available.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Performed cash, card, and check transactions to complete customer purchases.
CHEW Community Health Worker
Talenthub Workforce INC /NYC Department of Health
01.2022 - 08.2022
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Led outreach activities to target specific demographics and promote health initiatives.
Education
Certificate of Education - Home Health Care
Igbans Institute of Vocational
New York, NY05.2023
Certificate of Education - Customer Service
Heart College of Hospitality
Jamaica 09.2001
High School Diploma -
Tivoli Gardens High School
Jamaica 07.1993
Skills
- Creativity
- Decision Making
- Adaptability
- Ability to work under pressure
- Leadership
- Effective Time Management
- Fast Learner
- Computer Skills
- Customer Service
- Sales
- Written Communication
- Communication
- Empowerment
- Problem Solving
- Goal-Oriented
Timeline
CHEW Community Health Worker
Talenthub Workforce INC /NYC Department of Health
01.2022 - 08.2022
Customer Service/Appliance Sales Specialist
The Homedepot
03.2018 - Current
Certificate of Education - Home Health Care
Igbans Institute of Vocational
Certificate of Education - Customer Service
Heart College of Hospitality
High School Diploma -
Tivoli Gardens High School