MONIQUE ANDREWS
New York
Summary
Looking to secure a rewarding position as a customer service specialist where development and continued success can be achieved while delivering exceptional results and exceeding goals for the company.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
New York Transit Authority
01.2024 - 01.2025
- Provided support services for employees, contractors, and customers.
- Resolve inquiries and issues by phone, email and in-person.
- Prioritizing service request and tracking all interactions via a CRM system.
- Identifying, interpreting, analyzing, and research issues, ensuring all tasks are completed in compliance with MTA policies and procedures.
Housing Assistant Specialist
New York Housing Authority
01.2019 - 01.2024
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
- Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including billing questions, service inquiries or cancellations.
Content Marketing Specialist
Spectrum
01.2015 - 01.2019
- Developed and executed content marketing strategies that leveraged social media to drive traffic, engagement, and conversions.
- Produced high-quality, engaging content for social media, email marketing, and the company's blog.
Education
BA - Psychology
Touro College
01.2013
Skills
- Detail-oriented
- Problem-solving
- Analytics
- Communication
- Creativity
- Strategic thinking
Timeline
Customer Service Specialist
New York Transit Authority
01.2024 - 01.2025
Housing Assistant Specialist
New York Housing Authority
01.2019 - 01.2024
Content Marketing Specialist
Spectrum
01.2015 - 01.2019
BA - Psychology
Touro College