Alicia Nelson
Saint Paul,MN
Summary
Biology graduate with a strong STEM background and a passion for mentoring and advising students. Experienced in supporting diverse teams, developing inclusive programming, and building collaborative relationships across academic settings. Committed to guiding undergraduates in exploring career paths and achieving their academic and professional goals.
Overview
7
7
years of professional experience
Work History
HEALTH UNIT COORDINATOR
Park Nicollet Methodist Hospital
2025.06 - Current
- Coordinated patient admissions and discharges, ensuring timely processing of medical records.
- Implemented scheduling systems for appointments, optimizing workflow and reducing wait times for patients.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
VISITOR SERVICES MANAGER
Bell Museum
2025.05 - Current
- Assist the supervisor with management of daily operations by ensuring a seamless guest experience from entry to exit.
- Trained and mentored staff in customer service best practices and operational procedures.
- Assist guests and resolve issues to maintain a positive visitor experience.
VISITOR SERVICE ASSISTANT
Bell Museum
2022.02 - 2025.05
- Sold admission tickets and facility memberships to patrons at museum.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
REGIONAL MANAGER
Wheel Fun Rentals
2024.04 - 2024.10
- Managed a team of 75+ employees across multiple locations, overseeing operations and performance.
- Led recruitment, hiring, and onboarding to build a strong, efficient workforce.
- Trained and mentored site managers to meet operational goals and effectively train new employees.
- Set and monitored sales and labor objectives, ensuring targets were consistently met.
- Coordinated large events and group bookings, ensuring seamless execution and customer satisfaction.
SITE MANAGER
Wheel Fun Rentals
2022.04 - 2023.09
- Created weekly schedules based on staffing needs and employee availability.
- Managed inventory and ensured timely ordering to meet demand.
- Supervised, trained, and mentored staff to enhance team performance.
- Conducted performance reviews and provided feedback for employee development.
- Utilized data analysis to optimize staffing and meet labor and sales goals.
CUSTOMER SERVICE ASSOCIATE
Wheel Fun Rentals
2018.06 - 2022.04
Education
BACHELOR OF SCIENCE (B.S.) - Biology
University of Minnesota Twin Cities
Minneapolis, MN05.2025
Skills
- Training and mentoring
- Team leadership
- Strategic planning
- Time management
- Goals and performance
- Professionalism and ethics
RESEARCH EXPERIENCE
UNDERGRADUATE RESEARCH ASSISTANT, 01/2025- 05/2025
University of Minnesota College of Biological Sciences- Saint Paul, MN
- Processed and analyzed samples from the Minneapolis-St. Paul Metropolitan Area Long-Term Ecological Research (LTER) program.
- Contributed to research on urban forest understory diversity, regeneration, and the impact of environmental hazards.
- Gained practical experience in community ecology, focusing on the relationship between canopy structure and understory plant composition in urban forests
UNDERGRADUATE RESEARCH ASSISTANT, 09/2024- 12/2024
University of Minnesota College of Biological Sciences- Saint Paul, MN
- Contributed to SARS-CoV-2 surveillance in white-tailed deer, collaborating with state and university partners to study disease transmission between wildlife and humans.
- Performed data entry, organizing and cataloging data from trail cameras for analysis.
Timeline
HEALTH UNIT COORDINATOR
Park Nicollet Methodist Hospital
2025.06 - Current
VISITOR SERVICES MANAGER
Bell Museum
2025.05 - Current
REGIONAL MANAGER
Wheel Fun Rentals
2024.04 - 2024.10
SITE MANAGER
Wheel Fun Rentals
2022.04 - 2023.09
VISITOR SERVICE ASSISTANT
Bell Museum
2022.02 - 2025.05
CUSTOMER SERVICE ASSOCIATE
Wheel Fun Rentals
2018.06 - 2022.04
BACHELOR OF SCIENCE (B.S.) - Biology
University of Minnesota Twin Cities