ALICIA OLA
Chicago,IL
Summary
Dynamic professional with a proven track record at the United States Post Office, excelling in customer service and conflict resolution. Recognized for consistently exceeding delivery quotas while ensuring safety and satisfaction. Skilled in operating postal vehicles and adept at multitasking in fast-paced environments, delivering exceptional results in logistics and customer interactions.
Overview
6
6
years of professional experience
Work History
City Letter Carrier
United States Post Office
Chicago, Illinois
04.2021 - Current
- Delivered mail and packages to residential and business addresses on assigned routes, ensuring timely and accurate service.
- Managed high-volume deliveries efficiently, often exceeding daily quotas while maintaining safety and customer satisfaction.
- Navigated changing routes and weather conditions using GPS and local knowledge to maintain consistent service.
- Provided courteous and professional customer service, resolving delivery issues and answering inquiries.
- Maintained vehicle and equipment in compliance with USPS standards; reported hazards and incidents promptly.
- Adhered to federal postal regulations and USPS policies, including secure handling of sensitive and registered mail.
Rental Sales Agent
Sixt Rent A Car
Houston, Texas
10.2019 - 04.2021
- Assisted customers with reservations, vehicle selection, and contract completion
- Consistently exceeded upsell targets for insurance and vehicle upgrades
- Resolved customer complaints with empathy and efficiency, improving satisfaction scores
- Managed fleet logistics, including vehicle check-in/out and cleanliness standards
Education
Bachelor of Science - Hospitality
Jackson State University
Jackson, MS01-2008
Skills
- Customer Service Excellence
- Sales & Upselling Techniques
- Reservation Systems (eg, CarPro, RentWorks)
- Conflict Resolution
- Cash handling and POS systems
- Multitasking in fast-paced environments
- Strong knowledge of local routes and geography
- Excellent time management and organizational skills
- Ability to lift and carry heavy loads (up to 70 lbs)
- Skilled in operating postal vehicles safely
- Customer-focused with strong communication skills
- Familiar with USPS procedures and mail handling protocol
Timeline
City Letter Carrier
United States Post Office
04.2021 - Current
Rental Sales Agent
Sixt Rent A Car
10.2019 - 04.2021
Bachelor of Science - Hospitality
Jackson State University
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