Alicia Onofre
Pocola,Oklahoma
Summary
Dedicated professional with a strong background in customer service and education. Skilled in addressing client needs and collaborating with teams to achieve sales targets. Eager to leverage diverse skills to enhance customer satisfaction.
Fluent bilingual representative with proven call management and problem-solving skills. Experienced in navigating complex customer inquiries and implementing effective solutions to drive client satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Foundever
Fort Smith, AR
11.2025 - 03.2026
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
Lead Daycare Teacher
Children's Paradise Daycare
Fort Smith, AR
08.2021 - 11.2025
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Mentored new teachers, fostering professional growth and collaboration within the team.
- Conducted regular assessments of children's progress, adapting curriculum as needed.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Education
High School Diploma -
Northside Highschool
Fort Smith, ARSkills
- Fluent bilingualism
- Customer service
- Problem-solving
- [Spanish] translation
- Call center experience
- Payment processing
- Call management
Certification
I am CPR certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Foundever
11.2025 - 03.2026
Lead Daycare Teacher
Children's Paradise Daycare
08.2021 - 11.2025
High School Diploma -
Northside Highschool