Alicia Pagan

Work History

Comfort Inn & Suites

10.2024 - Current

Supervised daily operations of housekeeping staff to ensure consistent service standards.
Trained and mentored team members on efficient cleaning techniques and safety protocols.
Developed and implemented cleaning schedules to optimize workflow and resource allocation.
Conducted regular inspections to maintain quality control and adherence to health regulations.
Collaborated with management to address guest feedback and improve service offerings.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Conducted regular room inspections to verify compliance with housekeeping standards.
Trained and mentored staff on efficient cleaning techniques and safety protocols.
Supervised daily housekeeping operations, ensuring high cleanliness standards and guest satisfaction.

Country Inn & Suites By Radisson

Rockhill , SC

08.2022 - 10.2024

Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival and departure experience.
Assisted in resolving guest inquiries and complaints, enhancing overall satisfaction and loyalty.
Coordinated room assignments using property management system to optimize occupancy rates.
Maintained accurate records of reservations, cancellations, and no-shows to streamline operations.
Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
Monitored lobby area for cleanliness and safety, creating welcoming environment for guests.
Resolved guest inquiries and complaints promptly to enhance satisfaction.
Implemented process improvements for streamlined guest services and operations.
Trained new staff on customer service protocols and hotel policies.
Managed front desk operations, ensuring efficient check-in and check-out processes.

ABC Home Health Care

Rockhill, SC

03.2021 - 06.2022

Provided daily personal care and assistance to clients, enhancing comfort and well-being.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Provided daily personal care and assistance to clients, ensuring comfort and safety.
Assisted clients with activities of daily living, promoting independence and dignity.
Monitored client health status, reporting changes to healthcare professionals promptly.

Comfort Keepers Home Care

Charlotte, NC

11.2019 - 03.2021

Implemented engaging activities tailored to client interests, promoting mental stimulation and social interaction.
Maintained accurate documentation of care provided, ensuring compliance with regulatory standards and quality assurance.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Provided daily personal care and assistance to clients, ensuring comfort and safety.
Assisted clients with activities of daily living, promoting independence and dignity.
Monitored client health status, reporting changes to healthcare professionals promptly.
Developed and maintained strong relationships with clients and families, enhancing communication and trust.