ALICIA PAPADOUPALOS
Houston,TX
Summary
Organized and service-focused professional with experience supporting front-facing operations, customer relations, and fast-paced workplace environments. Skilled in calendar and schedule coordination, administrative documentation, multitasking, inventory management, and resolving customer concerns. Delivers professional hospitality and dependable front desk support while maintaining accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Picking and Sorting | Admin Support
Amazon
Houston, Texas
02.2024 - Current
- Updated warehouse management databases by maintaining systems to log inventory discrepancies accurately.
- Balanced order volumes across picking zones by coordinating queue management workflows meticulously.
- Efficiently retrieved orders from robotic pods using RF scanners during high-volume operations.
- Achieved 99.8% accuracy in sorting mixed freight into designated chutes on batch lines.
- Addressed technical issues by liaising between floor associates and supervisors effectively.
- Guided incoming associates through facility SOPs and safety protocols during onboarding sessions.
- Eliminated shipping errors by verifying item serial codes against digital packing slips precisely.
- Supported operational reliability by documenting equipment malfunctions and tracking maintenance.
Server/Hostess
Bahama Breeze
Miami , FL
01.2023 - 02.2024
- Greeted and seated guests, memorized allergen information and specials, answered questions about the menu, and accurately took orders.
- Attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders.
- Ensured timely delivery of food and beverages by proactively checking on tables throughout service.
- Delivered attentive and friendly service, allowing guests to relax and enjoy their island cocktails.
- Ensured Guest touch points are clean and sanitized and created an overall great food and beverage experience for the Guest.
- Serving fresh, delicious Caribbean-inspired food and refreshing tropical drinks.
- Collaborated effectively with colleagues to maintain a vibrant and enjoyable workplace culture.
- Assisted in planning and executing special events, enhancing overall guest experiences.
Floor Staff
Regal Movie
11.2021 - 12.2022
- Customer and Personal Service.
- Prepared and assembled food items for service, ensuring quality and presentation.
- Managed cash register, handling transactions accurately and efficiently.
- Adapted quickly to new tasks and environments, facilitating smooth operations.
- Utilized computers and electronic devices effectively.
- Critical Thinking.
- Complex Problem Solving.
- Time Management.
- Judgment and Decision Making.
Team|Shift Leader
Haagen-Dazs
Miami Beach, FL
01.2020 - 09.2021
- Upsold unlimited rewards memberships, enhancing customer engagement and satisfaction.
- Delivered exceptional customer service by addressing customer inquiries and providing assistance.
- Provided essential movie attraction or event information to patrons.
- Oversaw all store operations, ensuring smooth functioning of daily tasks.
- Provided prompt service to customers, ensuring a positive dining experience.
- Promoted additional products to customers, enhancing their purchasing experience.
- Trained new employees while delivering attentive customer service.
- Operated the cash register efficiently during customer transactions.
- Opened and closed the store.
- Managed inventory.
- Conducted inventory checks to maintain stock levels and ensure prompt replenishment.
- Input inventory information and ensured ice cream, fruit, drinks and condiments were stocked.
- Prepared waffle cones by following specific recipes and quality standards.
- Quickly absorbed new information and skills to enhance job performance.
- Maintained a clean environment and followed all health procedures.
- Usher patrons to auditoriums, seats and exits.
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach06-2021
Skills
- Manage inventory
- Transaction Processing
- Event Coordination
- Logistics Coordination
- Customer and Personal Service
- Guest Relations
- Greet customers, patrons or visitors
- Upselling products
- Train employees
- Employee training management
- Opening and closing procedures
- Taking Inventory of the products
- Efficient with credit card and cash transactions
- Organize supplies
- Schedule coordination
- Settle disputes to assist customer concerns
- Computers and Electronics
- Critical Thinking
- Complex Problem Solving
- Time Management
- Judgment and Decision Making
- Maintained a clean environment and followed all health procedures
- Customer relationship-building
- Running Entire store
- Employee training management
Activities
Dance Academy
Timeline
Picking and Sorting | Admin Support
Amazon
02.2024 - Current
Server/Hostess
Bahama Breeze
01.2023 - 02.2024
Floor Staff
Regal Movie
11.2021 - 12.2022
Team|Shift Leader
Haagen-Dazs
01.2020 - 09.2021
High School Diploma -
Miami Beach Senior High School