Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Work Availability
Work Preference
Quote
Timeline
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Alicia Perez

Alicia Perez

Baldwin City,KS

Summary

Professional regional property management expert prepared to excel in overseeing multiple properties and ensuring optimal performance. Known for enhancing tenant satisfaction and property value through effective management strategies. Focused on team collaboration and achieving results while adapting to changing needs. Skilled in financial oversight and operational efficiency, with reputation for reliability and flexibility.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Construction Manager – Central/East

FirstKey Homes
05.2022 - Current
  • Supported the Senior Director of Construction in managing the Central/East Construction team across 14 markets, including 7 Construction Managers, 34 Construction Superintendents, and 6 Construction Coordinators.
  • Provided daily operational support to field leadership (SDC, CMs, CSs, CCs) across the Central Region, ensuring alignment and execution of construction priorities.
  • Acted as a liaison between Construction, Operations, and Leasing to bridge communication gaps, reduce move-in escalations, and enhance resident satisfaction.
  • Assisted with lender compliance, staffing needs, monthly regional financials, and Catalyst platform updates.
  • Delivered on-site disaster relief during Hurricanes Ian and Helene in the Ft. Myers Market by supplying resources and assessing property damage.
  • Conducted field training and coaching for Construction Managers, Superintendents, and RSCs to improve performance and standardize practices.
  • Led onboarding and training of new Keypers within Central Region markets.
  • Scheduled and facilitated RSC training to support underperforming or transitioning markets.
  • Assisted in testing and rollout of the new Construction App to improve team efficiency and data capture.
  • Created comprehensive training and operational materials, including: Casualty Loss Training Guide, Construction Coordinator Job Aide, Construction Superintendent Job Aide, Construction Manager Job Aide, Construction Manager Best Practices Training Guide, CM Field Team Meeting Agendas, Change Order Training Guide, Construction Superintendent Guide, FKH Photography Brand Standards, Rent Ready Standard Guidelines, Resident Chargeback Training, Escalation Training Guide for Construction
  • Served twice as Interim Construction Manager for the Memphis District; led daily huddles, scrubbed aged projects and budgets, cleared system exceptions (ConApp, PSA, PowerBI), and facilitated move-out construction briefings.
  • Reviewed and evaluated vendor performance in Memphis, issuing vendor scorecards and initiating improvements.
  • Developing a standardized vendor/superintendent scorecard template for monthly and quarterly use across all markets.
  • Managed regional exception tracking through ConApp, PSA, and PowerBI; produced and analyzed weekly KPI, monthly financial, and pacing reports.
  • Traveled frequently across Central Region markets to support team development, field operations, and special projects.

Construction Manager - Miami

07.2021 - 05.2022
  • Oversee acquisition and turn construction projects for residential rental homes in the Miami Market.
  • Manage a team of 5 Construction Superintendents, 3 Resident Service Coordinators, and 1 Construction Coordinator, including oversight of construction vendor relationships.
  • Identify and resolve operational inefficiencies within the acquisition and turn construction workflow to drive process improvements.
  • Review and approve project budgets by analyzing work order history in Legacy Yardi and FacilGo to account for deferred maintenance and control costs.
  • Evaluate and approve change orders for scope variances and ensure accuracy and necessity before authorization.
  • Review and approve vendor invoices daily; investigate and resolve invoice payment issues as needed.
  • Assess move-in escalations and develop actionable plans to resolve outstanding construction issues.
  • Provide feedback and coaching to the Construction Superintendent team based on escalation trends and incorporate best practices during daily huddles.
  • Track and monitor key performance indicators (KPIs) and company construction metrics for acquisition and turn projects.
  • Communicate project completion timelines and upcoming move-in inspection statuses with Property Operations and Leasing teams biweekly.
  • Conduct weekly Rently audits and provide audit data to the Director of Operations (DOD).
  • Review and update VRR Rently reports for occupied homes on a weekly basis.
  • Share construction progress updates and company mandates during daily team huddles to ensure alignment.
  • Maintain and update job attributes in Yardi to ensure accurate Construction Data Reporting.
  • Deliver weekly construction reports to the DOD, including: Jobs closed, Month-to-date (MTD) average budget, Budget outliers, Cash-to-cash MTD performance, Average cost per job/day/MTD, Average change order percentage, Renovation/turn exceptions, Staffing gaps and upskilling opportunities tied to escalation trends

Property Manager – Interim Maintenance Manager/Interim Senior Field Manager (Miami)

09.2019 - 07.2021
  • Review and approve change orders under $1,000; assess for necessity and alignment with scope.
  • Review and revise budgets under $2,500; walk and adjust budgets over $2,500 to ensure cost savings before escalating to management for final approval.
  • Conduct daily audits of the Construction Exception report in Project Services to ensure data accuracy and completeness.
  • Review daily schedules of jobs slated for completion to confirm timelines and identify any discrepancies.
  • Monitor and follow up on jobs open for more than 7 days by coordinating directly with the assigned Field Superintendent for progress updates.
  • Assign upcoming move-outs in Project Services, ensuring an even distribution of workload among Superintendents to optimize efficiency.
  • Collaborate with Property Managers and Leasing teams to resolve move-in issues promptly and maintain a high level of resident satisfaction.
  • Manage deferred maintenance work requests that are removed from the initial scope, ensuring appropriate resolution and tracking.
  • Increased the percentage of in-house work order completions by optimizing technician scheduling and workload distribution.
  • Boosted average completed and scheduled in-house work orders per technician per day, improving overall team productivity.
  • Reduced total open work orders to under 400 by implementing weekly vendor reporting, ensuring timely closure of vendor-related work orders and consistently exceeding monthly closure goals.
  • Decreased average cost per home through improved resource allocation, increased in-house utilization, and process efficiencies.
  • Conducted daily processing and analysis of PowerBI reports, including exception, aged, and analytics reports, to track performance and identify opportunities for improvement.
  • Managed HOA violations, permitting, and related work orders to ensure timely resolution and regulatory compliance.
  • Oversaw work order scheduling to drive efficiency and further increase in-house completion percentages.
  • Created and implemented HVAC Mini Preventive Maintenance (PM) schedules to reduce after-hours and weekend HVAC emergencies.
  • Ensured successful management of all back-office operations and work order queues for seamless execution and performance tracking.

Property Manager

  • Assist in managing a portfolio of 2,348 single-family rental homes, ensuring operational efficiency and resident satisfaction.
  • Process rent and security deposit payments daily, including collection, scanning, and posting of funds received in the local office.
  • Collect and manage resident chargebacks related to maintenance and utility issues; provide credits via rental concession forms and coordinate processing through Accounts Receivable (AR) via the ticketing system.
  • Conduct weekly Yardi ledger audits to ensure financial accuracy across resident accounts.
  • Run key weekly reports, including delinquency, unpaid charges, and Section 8 balances (HAP/resident portions).
  • Oversee document uploads in Yardi prior to resident move-ins to ensure compliance and readiness.
  • Distribute lockbox codes and send weekly welcome letters to new residents to support a positive move-in experience.
  • Manage Section 8 move-ins, ensuring timely submission of documentation and home inspection compliance.
  • Collaborate with the Corporate Utility Team to resolve utility-related issues and ensure accurate billing.
  • Generate and distribute daily delinquency reports; issue notices including 3-Day, 7-Day (Cure), 10-Day (HAP), and small balance letters.
  • Create and send mail merge email reminders to residents ahead of eviction filing deadlines.
  • Submit eviction spreadsheets to the Eviction Department for upload into OptiRent and follow through with legal processes.
  • Draft and propose stipulation agreements for residents seeking to settle outstanding balances and avoid eviction.
  • Represent the company during eviction mediations, court hearings, and HOA hearings.
  • Present stipulation breaches to attorneys for expedited writ filings.
  • Support residents with online portal access, payment processing, and maintenance requests.
  • Accept and process Notice to Vacate (NTV) forms; assess potential NTV withdrawals in alignment with business profitability goals.
  • Conduct property walks with Maintenance Managers for high-priority or escalated resident cases, including those from social media escalations.
  • Lead weekly CS escalation meetings with Property Managers, Maintenance Managers, and the Senior Field Manager to drive resolution and accountability.
  • Track all resident escalations via G5 SharePoint, providing detailed timelines and updates to the Director of Operations (DOD).
  • Manage property transfers related to maintenance in accordance with company guidelines.
  • Advise the DOD on strategies to reduce upcoming move-outs, increase renewal retention, lower delinquency, and enhance the resident move-in experience.
  • Oversee the ZenDesk ticketing system for inquiries related to rent deferment, maintenance, and general support.
  • Partner with Field Superintendents to process move-outs in Yardi and coordinate RenoWalk budget reviews for accurate deposit accounting via AR.
  • Administer the full Section 8 process, including collections, tenancy application requests, inspections, HAP agreement accuracy, and payment reconciliation.
  • Provide weekly Property Manager reporting to the DOD, including key activities, accomplishments, plans, and unresolved issues requiring attention.
  • Support the development of Property Administrators by cross-training team members across operational functions.

Senior Property Administrator/Keyper Coach

10.2018 - 09.2019
  • Support Property Managers in overseeing a portfolio of 2,290 single-family homes, assisting with daily operations and resident services.
  • Manage the full move-in process, including document uploads, processing security deposits and move-in funds, initiating utility setups, and coordinating with HOAs and Housing Authorities.
  • Ensure Housing Authority inspections are scheduled and all application documentation is completed accurately and on time.
  • Generate and distribute daily delinquency reports; issue 3-Day Notices, 10-Day Notices (for HAP residents), and small balance letters to residents with outstanding balances.
  • Review and audit resident account ledgers, including Housing Authority payments; process chargebacks and adjust accounts as necessary to maintain accuracy.
  • Process unpaid charges reports and generate failed X9 payment reports to follow up on returned payments.
  • Create and distribute Mail Merge email reminders to residents ahead of eviction filing deadlines.
  • Submit eviction documentation to attorneys; draft and propose stipulations for residents agreeing to pay full balances.
  • Attend eviction mediations and court hearings; present stipulation breaches to legal counsel for immediate writs.
  • Collect, scan, and post daily rent and security deposit payments into Accounts Receivable.
  • Provide resident support for online payment portals and maintenance system access.
  • Process deposit accounting at move-out, including issuing statements, letters of intent, and reviewing RenoWalk photos for resident responsibility charges.
  • Handle maintenance escalations by coordinating with internal teams and ensuring resident concerns are resolved efficiently.
  • Deliver exceptional customer service through timely responses to resident phone calls and email inquiries.
  • Serve as a Keyper Coach responsible for onboarding new hires—distributing equipment, providing training, and ensuring a smooth transition into their roles.
  • Provide Keyper Coach support to both office and field staff, promoting cross-functional onboarding success and team readiness.

Assistant Portfolio Manager

Invitation Homes
09.2017 - 09.2018
  • Assist the Portfolio Operations Director in managing a portfolio of 2,245 single-family homes, focusing on occupancy growth through efficient move-in and renewal processes.
  • Facilitate the move-in process by uploading required documents, processing security deposits and utilities, coordinating HOA and Housing Authority applications, scheduling inspections, and adjusting HAP portions upon approval.
  • Follow up with incoming residents and HOAs to confirm approvals prior to scheduled move-ins.
  • Generate and analyze delinquency reports; issue 3-Day Notices, 10-Day Notices (for HAP residents), and small balance letters for residents with outstanding balances.
  • Review and audit residential account ledgers, including Housing Authority payments, chargebacks, and late fees for legacy leaseholders.
  • Generate failed X9 reports and apply NSF fees to applicable resident accounts.
  • Submit eviction files to attorneys for processing; draft and propose stipulation agreements for residents able to pay full outstanding balances.
  • Attend eviction mediations and court hearings; present stipulation breaches to attorneys to obtain expedited writs from the judge.
  • Manage internal HOA and municipal violations by issuing 7-Day Notices to Cure, tracking resident compliance, and confirming resolution with the HOA department.
  • Collect, scan, and post daily rent and Housing Authority payments to ensure timely and accurate receivables processing.
  • Provide resident support for online payment system access and maintenance portal access, resolving technical issues as needed.
  • Maintain electronic lease data integrity by reviewing and processing lease data accuracy reports.
  • Handle move-out processes, including deposit accounting, issuing move-out statements, sending letters of intent, and uploading RenoWalk photos for resident responsibility charges.
  • Prepare and upload delinquent former resident accounts for submission to collections.
  • Coordinate with maintenance provider (SMS Assist) to resolve resident maintenance concerns and escalations efficiently.
  • Deliver exceptional customer service by responding to resident phone calls and emails promptly and professionally.

Shared Services Coordinator

08.2016 - 09.2017
  • Manage, create, and deliver reports for the Regional Turn Manager (RTM) Management Team, supporting monthly budgeting, auditing, and performance tracking of all rehab and turn data for the market.
  • Schedule resident orientation services and address move-in issues, while coordinating final cleaning and landscaping services prior to resident occupancy.
  • Contact residents to arrange pre-move-out inspections and schedule move-out inspections with field superintendents.
  • Review and approve budget walks under $2,000 post-inspection and assign vendors for turn or rehab work accordingly.
  • Serve as the primary local point of contact for Accounts Receivable issues, ensuring timely resolution.
  • Coordinate utility transfers, activations, and deactivations with the Leasing Director and Portfolio Management to ensure seamless transitions between residents.
  • Prepare and send weekly utility deactivation reports to the Portfolio Management team.
  • Manage local permitting requirements necessary for repairs or rehab projects to maintain compliance and project timelines.
  • Provide administrative support to the Regional Rehab & Turn Manager for contract execution with local and national vendors and contractors.
  • Assist with managing vendor relationships, including performing periodic vendor audits to ensure performance and compliance.
  • Support RTM Management Team with data extraction, analysis, and reporting across Yardi and Salesforce platforms.
  • Coordinate with RTM Management, Portfolio Management, and field agents to address maintenance needs on vacant properties, enhancement requests, and disaster-related service requests.

Dispatcher

05.2015 - 08.2016
  • Dispatch technicians and vendors to residential homes based on service request type, ensuring timely and appropriate response to maintenance needs.
  • Track, log, and follow up on work orders from initiation to completion using phone communication and the call center dashboard.
  • Prepare, receive, and process weekly vendor reports to support operational oversight and performance tracking.
  • Manage and update emergency, aged, and stale work orders for POD OZFLMI on a weekly basis, ensuring timely resolution and accurate reporting.
  • Serve in an on-call rotation for after-hours and weekend dispatch, providing residents with emergency maintenance support outside of normal business hours.

Office Manager – Customer Service, Dispatch, Accounting

Tires on Site, Inc.
08.2014 - 03.2015
  • Process tire service quotes received via online requests, email, and phone, presenting customers with brand-name tire options and detailed fee breakdowns including amount, balance, disposal, taxes, and mobilization fees.
  • Create purchase orders, receive inventory shipments, record DOT numbers, and process vendor invoices accurately using QuickBooks.
  • Generate work orders in Smart Service; contact customers to schedule tire services for retail consumers, fleet accounts, and emergency roadside assistance.
  • Post completed work orders in Smart Service and create corresponding invoices in QuickBooks, ensuring all invoice details are accurately transferred and updated.
  • Assign invoice numbers and reconcile discrepancies between Smart Service work orders and QuickBooks invoices.
  • Email credit card receipts and paid invoices to customers promptly upon job completion for record-keeping and customer satisfaction.
  • Manage fleet customer accounts by sending past due invoice reminders, collecting payments, and processing transactions through QuickBooks.
  • Monitor employee time clocks via online system and process bi-weekly payroll efficiently.

Command Center Team Lead - Account Coordinator, Customer Service Escalations, Dispatcher

USIS/DEX Imaging
01.2012 - 07.2014
  • Track and manage daily ticketing system for Memorial Healthcare System, handling supply orders, dispatches, proof of deliveries, and purchase orders via phone, online portals, and email.
  • Acknowledge, process, and close tickets daily in accordance with service agreement terms to ensure timely resolution.
  • Respond promptly to customer emails and research escalated issues related to supplies and services to provide effective solutions.
  • Coordinate emergency toner deliveries, supply alerts, service notifications, and billable invoicing for all customers.
  • Schedule tagging of new printing devices—including Zebra and Star prescription printers—complete associated paperwork, perform data entry, and update device status on the PrintFleet alert website.
  • Manage repair process for Zebra printers by subcontracting to Zebra support, processing return tickets and paperwork, and scheduling delivery of repaired units back to customers.
  • Process monthly customer statements and distribute past due and current invoices to maintain payment compliance.
  • Serve as Account Coordinator for nine major clients, including BankUnited, Barry University, City Furniture, Cleveland Clinic, Holy Cross Hospital, JM Family, North Broward Hospital, Nova Southeastern University, and Tenet Healthcare System.

Education

Associates in Arts Degree - Biology

Miami-Dade College
Miami, FL
05.2009

High School Diploma - undefined

St. Brendan High School
Miami, FL
05.1998

Skills

  • BatchGeo
  • Conservice REO Manger
  • AUM Real Pages
  • DocuSign
  • Lotus Notes
  • Microsoft Office (Outlook, Excel, Word, Power Point, Teams, SharePoint, OneDrive, Dynamics/PSA/ConApp)
  • QuickBooks
  • Rent Café Site Manager
  • E-Payables Manager
  • Salesforce
  • Smart Service (Maintenance Software)
  • SMS Assist
  • Yardi Voyager
  • PowerBI
  • RenoWalk
  • FotoNotes
  • ADP
  • OptiRent
  • UltiPro
  • ZenDesk Decision Tree
  • Rently Manager
  • Concur
  • MileIQ
  • Skype
  • Zoom

Languages

English and Spanish

Certification

  • Certified Florida Notary Public (Commission Expires September 19th, 2029)
  • Florida Real Estate License (Expires September 30th, 2025)
  • Certified Lead Renovator (Expires February 14th, 2028)


Affiliations

  • Former Keyper Coach for the Miami Market
  • Former Lead for the Women’s Integrated Network ERG
  • Current Events Chair for the Women’s Integrated Network ERG
  • Current Ally for the BELIEVE and HOLA ERG
  • NAWIC Ft. Lauderdale Chapter Member

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursCompany CultureHealthcare benefitsWork from home optionPaid time offCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Regional Construction Manager – Central/East

FirstKey Homes
05.2022 - Current

Construction Manager - Miami

07.2021 - 05.2022

Property Manager – Interim Maintenance Manager/Interim Senior Field Manager (Miami)

09.2019 - 07.2021

Senior Property Administrator/Keyper Coach

10.2018 - 09.2019

Assistant Portfolio Manager

Invitation Homes
09.2017 - 09.2018

Shared Services Coordinator

08.2016 - 09.2017

Dispatcher

05.2015 - 08.2016

Office Manager – Customer Service, Dispatch, Accounting

Tires on Site, Inc.
08.2014 - 03.2015

Command Center Team Lead - Account Coordinator, Customer Service Escalations, Dispatcher

USIS/DEX Imaging
01.2012 - 07.2014

Property Manager

High School Diploma - undefined

St. Brendan High School

Associates in Arts Degree - Biology

Miami-Dade College