Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Perez

Dallas,TX

Summary

Operations Manager with experience in guest-facing environments, conflict resolution, and team management. Skilled in fast-paced environments, leading with a service-first mindset, and ensuring smooth day-to-day operations.

Overview

6
6
years of professional experience

Work History

Operations Manager

Andretti Indoor Karting & Games
The Colony, Texas
07.2025 - Current
  • Specialized focus on our Events and Cashier departments.
  • Oversee daily operations as MOD of a high-traffic entertainment center.
  • Managed staffing and schedules to optimize guest flow and capacity during high-traffic periods and seasonal demand.
  • Trained staff on guest engagement, hospitality, and conflict management.

Operations Supervisor

Andretti Indoor Karting & Games
The Colony, TX
02.2024 - 07.2025
  • Specialized focus on our Events and our Cashier departments.
  • Collaborated with guests and internal departments to ensure seamless planning and execution of successful events.
  • Oversee staff scheduling, training, and team performance.
  • Effectively de-escalated guest conflicts with professionalism, ensuring timely resolution and maintaining high levels of guest satisfaction.

Cashier and Events Team Lead

Andretti Indoor Karting & Games
The Colony, TX
01.2021 - 02.2024
  • Motivated team members to build guest satisfaction and maintain professionalism.
  • Led a team of event staff to plan an execute and event start to finish.
  • Addressed guest concerns in stressful situations with suitable solutions.
  • Operated cash register or POS system to receive payment by cash and credit card.

Online Grocery Associate

Wal-Mart Supercenter
Plainview, TX
01.2020 - 12.2020
  • Bagged groceries carefully to keep products in ideal condition.
  • Scanned items when pulling from shelves to update system stock information.
  • Satisfied guests with accurate service under tight deadlines.

Education

High School Diploma -

Estacado High School
Lubbock, TX
05-2018

Skills

  • Time Management
  • Conflict Resolution
  • Scheduling
  • Adaptability
  • Coaching and mentoring
  • Communication skills

Timeline

Operations Manager

Andretti Indoor Karting & Games
07.2025 - Current

Operations Supervisor

Andretti Indoor Karting & Games
02.2024 - 07.2025

Cashier and Events Team Lead

Andretti Indoor Karting & Games
01.2021 - 02.2024

Online Grocery Associate

Wal-Mart Supercenter
01.2020 - 12.2020

High School Diploma -

Estacado High School
Alicia Perez