Operations Manager with experience in guest-facing environments, conflict resolution, and team management. Skilled in fast-paced environments, leading with a service-first mindset, and ensuring smooth day-to-day operations.
Overview
6
6
years of professional experience
Work History
Operations Manager
Andretti Indoor Karting & Games
The Colony, Texas
07.2025 - Current
Specialized focus on our Events and Cashier departments.
Oversee daily operations as MOD of a high-traffic entertainment center.
Managed staffing and schedules to optimize guest flow and capacity during high-traffic periods and seasonal demand.
Trained staff on guest engagement, hospitality, and conflict management.
Operations Supervisor
Andretti Indoor Karting & Games
The Colony, TX
02.2024 - 07.2025
Specialized focus on our Events and our Cashier departments.
Collaborated with guests and internal departments to ensure seamless planning and execution of successful events.
Oversee staff scheduling, training, and team performance.
Effectively de-escalated guest conflicts with professionalism, ensuring timely resolution and maintaining high levels of guest satisfaction.
Cashier and Events Team Lead
Andretti Indoor Karting & Games
The Colony, TX
01.2021 - 02.2024
Motivated team members to build guest satisfaction and maintain professionalism.
Led a team of event staff to plan an execute and event start to finish.
Addressed guest concerns in stressful situations with suitable solutions.
Operated cash register or POS system to receive payment by cash and credit card.
Online Grocery Associate
Wal-Mart Supercenter
Plainview, TX
01.2020 - 12.2020
Bagged groceries carefully to keep products in ideal condition.
Scanned items when pulling from shelves to update system stock information.
Satisfied guests with accurate service under tight deadlines.