Alicia Petey
Beaumont,TX
Summary
Dynamic leader with proven expertise in customer relations and money handling, honed across roles at notable employers like Sally's Beauty Supply. Excelled in fostering team motivation and leveraging product knowledge to enhance service quality, achieving notable increases in customer satisfaction. Skilled in building cohesive, high-performing teams and driving operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sally's Beauty Supply
06.2019 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Personal Shopper
Walmart
04.2017 - 11.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Team Leader
Whataburger
04.2014 - 11.2018
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Team Member
Targrt
10.2014 - 12.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Leader
Marble Slab Creamery
06.2015 - 05.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, TX06-2006
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Sally's Beauty Supply
06.2019 - 07.2020
Personal Shopper
Walmart
04.2017 - 11.2019
Team Leader
Marble Slab Creamery
06.2015 - 05.2016
Team Member
Targrt
10.2014 - 12.2016
Team Leader
Whataburger
04.2014 - 11.2018
High School Diploma -
Central Medical Magnet High School