Alicia Popovich
Fort Myers,FL
Summary
Detail oriented and reliable Virtual Assistant with strong experience in scheduling, client communication, operations coordination, and social media support. Proven ability to manage calendars, handle customer inquiries, organize workflows, and support daily business operations in fast-paced environments. Known for professionalism, discretion, and excellent people skills.
Overview
8
8
years of professional experience
Work History
Store Manager
LoKey Hat Co.
FL
01.2025 - 12.2025
- Oversaw daily operations scheduling and staff coordination to enhance workflow efficiency.
- Managed email, phone, and in-person customer communications to enhance service delivery.
- Oversaw inventory record maintenance, tracking stock levels and processing orders efficiently.
- Spearheaded marketing initiatives and oversaw social media platform management.
- Established streamlined systems to enhance merchandising and operational efficiency.
- Facilitated onboarding and training processes for new team members.
- Championed brand representation at community and promotional events.
Cosmetologist
Pink Palm Salon
FL
08.2023 - 04.2025
- Communicated with clients across various channels to ensure prompt and professional service.
- Troubleshooted operational challenges, researching and applying solutions to enhance business operations.
- Managed and update client interactions using Vagaro CRM, and curate content for the company website and social media platforms.
Cosmetologist
Belleza Salon and Day Spa
MD
02.2020 - 07.2023
- Pursued ongoing professional development through participation in educational courses and industry trade shows to stay abreast of current trends and techniques.
- Enhanced client satisfaction by skillfully coordinating and executing back-to-back appointments, optimizing time management.
- Maintained a respectful and professional demeanor, catering to a diverse client base by addressing their unique preferences and requirements.
Salon Coordinator
Belleza Salon and Day Spa
MD
05.2018 - 02.2020
- Compiled and analyzed sales and service reports to inform management decision-making.
- Addressed client issues efficiently, ensuring satisfaction and cultivating loyalty.
- Managed multi-line phone system, ensuring effective communication in a dynamic environment.
Prestige Beauty Advisor
Ulta Beauty
MD
11.2017 - 05.2018
- Enhanced customer satisfaction by effectively assessing and responding to client preferences, driving sales through personalized service.
- Supported store operational excellence by upholding cleanliness and inventory management, contributing to a cohesive team environment.
Education
Cosmetology License - undefined
The Temple, Paul Mitchell Partner School
MDAssociates - Business Administration
Frederick Community College
MDSkills
- Task prioritization
- Effective communication
- Telephone communication skills
- Data entry
- Appointment management
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Technical report writing
- Data analytics
- Issue resolution
- Sales strategy
- Digital marketing
- Attention to detail
- Multi-tasking
- Schedule coordination
Timeline
Store Manager
LoKey Hat Co.
01.2025 - 12.2025
Cosmetologist
Pink Palm Salon
08.2023 - 04.2025
Cosmetologist
Belleza Salon and Day Spa
02.2020 - 07.2023
Salon Coordinator
Belleza Salon and Day Spa
05.2018 - 02.2020
Prestige Beauty Advisor
Ulta Beauty
11.2017 - 05.2018
Cosmetology License - undefined
The Temple, Paul Mitchell Partner School
Associates - Business Administration
Frederick Community College