Alicia Porras
Chula Vista,CA
Summary
Driven by a passion for customer focus and operational excellence, I honed my skills in coaching, performance improvement, and operations management at Sephora at Kohl's. Leveraging a blend of mentoring acumen and a quick-learning attitude, I enhanced team productivity and customer satisfaction, embodying a results-oriented approach through continuous performance monitoring and improvement.
Overview
6
6
years of professional experience
Work History
Beauty Team Lead
Sephora at Kohl's
01.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Operation Team Leader
Sephora at Kohl's
08.2022 - 01.2023
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Cashier
Kohl's
01.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Barista
Starbucks
01.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier
Marshalls Department Store
03.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Victory Christian Academy
Chula Vista, CA06.2020
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Quick Learner
- Social and Friendly
Languages
Spanish
Timeline
Beauty Team Lead
Sephora at Kohl's
01.2023 - Current
Operation Team Leader
Sephora at Kohl's
08.2022 - 01.2023
Cashier
Kohl's
01.2022 - 08.2022
Barista
Starbucks
01.2021 - 02.2022
Cashier
Marshalls Department Store
03.2019 - 02.2021
High School Diploma -
Victory Christian Academy
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