Danielle Ward
Mason City
Summary
Experienced leader with a strong focus on coaching, performance improvement, and customer satisfaction. Proven ability to foster teamwork and manage schedules effectively.
Overview
6
6
years of professional experience
Work History
Beauty Team Lead
Target
Mason City, IA
06.2023 - 08.2025
- Oversaw daily operations and ensured team adherence to policies and procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members on best practices and operational standards.
- Anticipated customer needs, providing excellent customer service while upholding company standards.
- Led team meetings to communicate objectives and foster collaboration among staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored inventory levels and coordinated with team members to ensure system accuracy.
Remodel Issue Resolution Captain
Target
Mason City, IA
01.2023 - 06.2023
- Validated store-level blueprints to ensure shelving and gondola placement accuracy.
- Physically handled shelving and gondola transplants, to adhere with previously mentioned store-level blueprints.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Fulfillment Expert
Target
Mason City, IA
06.2022 - 01.2023
- Led fulfillment operations to ensure timely and accurate order processing during leader's absence.
- Ensured compliance with company policies and safety regulations in daily operations.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
Guest Advocate
Target
Mason City, IA
10.2020 - 06.2022
- Assisted guests with inquiries, ensuring prompt and effective resolutions to enhance customer satisfaction.
- Facilitated seamless checkout experiences by operating registers accurately and efficiently during peak hours.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Crew Member
Burger King, Tasty King LLC
Mason City, IA
10.2019 - 10.2020
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Prepared and assembled food items following safety and quality standards, ensuring consistency.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and dedication to service excellence.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Excel Online High School
Rockwell, IA05-2022
Skills
- Customer focus
- Coaching and mentoring
- Schedule management
- Performance improvement
- Attention to detail
- Conflict resolution
Timeline
Beauty Team Lead
Target
06.2023 - 08.2025
Remodel Issue Resolution Captain
Target
01.2023 - 06.2023
Fulfillment Expert
Target
06.2022 - 01.2023
Guest Advocate
Target
10.2020 - 06.2022
Crew Member
Burger King, Tasty King LLC
10.2019 - 10.2020
High School Diploma -
Excel Online High School