Alicia Powell
Murfreesboro,TN
Overview
9
9
years of professional experience
Work History
Admissions Service Specialist Acute
Acadia Healthcare
Nashville, TN
03.2023 - Current
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Conducted initial assessments and screenings of clients to determine their eligibility for services.
- Provided psychosocial assessment, evaluation and diagnosis for individuals seeking mental health services.
- Provided crisis intervention services when needed to address urgent mental health issues or suicidal ideation.
- Attended weekly clinical meetings with other clinicians to discuss case management strategies and best practices.
- Regularly communicated with referral sources about client progress and any changes in treatment plans.
- Participated in continuing education activities related to clinical practice guidelines and evidence-based treatments.
- Adhered to HIPAA regulations regarding confidentiality of patient information at all times.
Utilization Management Senior Analyst
Cigna Healthcare
Nashville, TN
06.2020 - Current
- Performed concurrent reviews of inpatient admissions, ensuring appropriate level of care was provided.
- Conducted pre-certification reviews for elective services to ensure appropriateness of care.
- Collaborated with physicians, hospitals, and other providers to facilitate timely resolution of utilization management issues.
- Participated in interdisciplinary meetings to discuss patient care plans and review medical records.
- Maintained accurate documentation of all utilization management activities.
- Attended professional development seminars related to industry best practices in healthcare resource management.
- Determined medical necessity and cost-effectiveness of services through utilization review processes.
- Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Intake Specialist
Parkwood Behavioral Health
Olive Branch, MS
05.2016 - 01.2020
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Provided crisis intervention services as needed to clients in distress.
- Reviewed referral sources for appropriateness prior to admission into program.
- Provided education about mental health issues to individuals, families, and community groups.
- Maintained accurate records of all client interactions according to agency policies and procedures.
Masters Level Residential Counselor
Youth Villages
Memphis, TN
08.2015 - 06.2019
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Educated family members about the importance of following through with treatment plans.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
Education
Master of Science - Mental Health Counseling
Freed-Hardeman University
Henderson, TN08-2015
Bachelor of Arts - Applied Psychology/Criminal Justice
Christian Brothers University
Memphis, TN05-2009
Skills
- Product Knowledge
- Complaint Resolution
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Information Security
- Follow-Up Skills
- Prioritization
- Documentation
- Critical Thinking
- Microsoft Office Suite
- Problem Resolution
- Research
Timeline
Admissions Service Specialist Acute
Acadia Healthcare
03.2023 - Current
Utilization Management Senior Analyst
Cigna Healthcare
06.2020 - Current
Intake Specialist
Parkwood Behavioral Health
05.2016 - 01.2020
Masters Level Residential Counselor
Youth Villages
08.2015 - 06.2019
Master of Science - Mental Health Counseling
Freed-Hardeman University
Bachelor of Arts - Applied Psychology/Criminal Justice
Christian Brothers University
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