Alicia Powell
Summary
Dynamic operations manager with a strong track record in team leadership and effective communication. Skilled in driving performance improvements and managing budgets to optimize operational workflows and enhance patient care.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator
Regional Implant Center
07.2025 - Current
- Assisted patients in understanding treatment options and financial arrangements.
- Coordinated payment with insurance companies and clarified dental benefit options for patients.
- Developed customized treatment plans addressing individual patient needs and preferences.
- Scheduled consultations and follow-up appointments to optimize patient flow and reduce wait times.
- Communicated with insurance providers to verify coverage details promptly.
- Prepared and maintained patient records using electronic health systems.
- Cultivated positive relationships with patients, enhancing their overall experience.
- Developed educational materials to inform patients about procedures and care.
- Supported the team in ensuring compliance with health regulations and standards.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
Integration Manager/Operation Manager
Affordable Care Inc., LLC
05.2022 - 06.2025
- Collaborated with cross-functional teams to streamline operational workflows, resulting in improved efficiency.
- Developed training materials for staff on new integration protocols.
- Facilitated meetings to address integration challenges and brainstorm solutions.
- Maintained documentation of integration processes, ensuring compliance with regulatory standards.
- Analyzed performance data to identify areas for improvement.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Created reports that tracked key performance indicators related to operations objectives.
- Recruited, hired, trained, coached, and evaluated personnel.
- Developed long-term strategies to enhance operational efficiency while upholding high service quality.
- Collaborated with senior management on strategic planning initiatives.
- Resolved conflicts between staff members in a timely manner.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Led cross-functional teams in the development of new products and services.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Office Manager/Office Manager/Treatment Plan Coordinator
Affordable Care Inc., LLC
Round Rock
10.2020 - 05.2022
- Organized correspondence, managed call routing, and created business letters and records to streamline communication.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised company transitions, system conversions and office moves.
- Led operations for dental practice with 5-7 staff, enhancing patient support services and overall experience.
- Developed long-term budgets to assess office expenditures and perform inventory management.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Drafted manuals and resources to identify services to clients.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Coordinated schedules for new patients, diagnostic assessments, and procedures to optimize workflow and patient care.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Integrated two dental practices into a unified clinical team to enhance patient care.
Office Manager/Treatment Coordinator
Dan Holtzclaw/Austin Dental Implant Center
Round Rock
06.2010 - 11.2014
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed operations for 2 clinics and lab with over 10 employees, enhancing patient support services through effective direction and guidance.
- Supervised company transitions, system conversions and office moves.
- Developed long-term budgets to assess office expenditures and perform inventory management.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Drafted manuals and resources to identify services to clients.
- Resolved client and case issues to elevate customer satisfaction ratings, demonstrating commitment to patient care.
- Collected payments from patients and arranged payment schedules.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Coordinated installation of software systems and collaborated with user experience team to design and implement new features, improving operational functionality.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Assistant Manager
Taco Bell
Woodbridge
1994 - 2000
- Trained staff in upselling techniques to enhance revenue generation.
- Enforced rules to ensure high employee performance standards.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Coordinated scheduling, time off requests, and shift coverage to maintain operational efficiency.
Dental Assistant/Front Desk Receptionist
Chuang & Lucht Dentistry
Centreville
2000 - 2007
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Provided desensitizing agents as directed by dentists to facilitate anesthetic administration.
- Tracked plan differences to determine eligibility and assess claims against benefits and data entry requirements.
- Administered standard contract benefits to process pending claims for dental benefits.
- Sent clinical request and missing information letters to obtain incomplete information.
- Processed invoice payments and recorded details in account database to ensure accurate account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Expedited payments by verifying accuracy and currency of vendor information.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Developed strategies to streamline processes, enhancing efficiency and workflow.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Dental Front Office Receptionist
Georgetown Dentistry
Georgetown
2007 - 2009
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance, and collected co-pays to ensure accurate administrative and financial records.
- Handled telephone and in-person inquiries from new and established dental practice patients to provide timely assistance.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Collected payments from patients and facilitated payment schedules to support financial operations.
- Gathered medical information, dental health history and vitals from patients.
- Facilitated the documentation process for efficient insurance claim submissions.
- Verified, updated and entered patient information into system.
- Maintained master calendar and scheduled new appointments based on provider availability.
Office Manager
Gail Nicosia
Austin
2009 - 2010
- Managed correspondence, answered and forwarded calls, and created business letters and records to streamline communication.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ensured organized office environment to enhance operational efficiency and uphold professional standards.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office inventory and placed new supply orders.
- Collected payments from patients and arranged payment schedules.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Coordinated software system installations and collaborated with user experience team on design and implementation of features to improve functionality.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Oversaw billing and administrative tasks to ensure efficient operations.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Gathered medical information, dental health history and vitals from patients.
- Prepared and submitted essential documents to facilitate efficient insurance claims processing.
Office Manager
Dan Holtzclaw/Lonestar Periodontics
Austin
2010 - 2014
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed operations for 4-5-person dental practice, ensuring high-quality patient support services and effective team direction.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Organized supply purchases, equipment upgrades and operating expenses.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Coordinated daily dental office practices, enhancing operational efficiency and service delivery.
- Hired, trained, and supervised new office employees, addressing performance issues through corrective actions and ongoing support.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Collected payments from patients and arranged payment schedules.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Bachelor of Science -
George Mason University
Fairfax, VA06.2006
Skills
- Operations management
- Budget management
- Performance analysis
- Operational efficiency
- Team leadership
- Effective communication
- Reporting and documenting
Timeline
Treatment Coordinator
Regional Implant Center
07.2025 - Current
Integration Manager/Operation Manager
Affordable Care Inc., LLC
05.2022 - 06.2025
Office Manager/Office Manager/Treatment Plan Coordinator
Affordable Care Inc., LLC
10.2020 - 05.2022
Office Manager/Treatment Coordinator
Dan Holtzclaw/Austin Dental Implant Center
06.2010 - 11.2014
Assistant Manager
Taco Bell
1994 - 2000
Dental Assistant/Front Desk Receptionist
Chuang & Lucht Dentistry
2000 - 2007
Dental Front Office Receptionist
Georgetown Dentistry
2007 - 2009
Office Manager
Gail Nicosia
2009 - 2010
Office Manager
Dan Holtzclaw/Lonestar Periodontics
2010 - 2014
Bachelor of Science -
George Mason University