Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hiking
Languages
Timeline
Alicia Ramirez

Alicia Ramirez

Gonzales ,TX

Summary

Dynamic and results-driven professional with a proven track record at Buc-ee's, excelling in customer engagement and cash handling. Recognized for enhancing customer loyalty through personalized gift recommendations and expert advice. Adept at managing inventory and implementing creative merchandising strategies, contributing to sales growth and an exceptional shopping experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Gift Associate

Buc-ee's
11.2022 - Current
  • Managed inventory levels effectively through regular cycle counts, reducing discrepancies and improving stock availability.
  • Developed strong product knowledge by attending training sessions and regularly reviewing company materials, ensuring accurate information for customers.
  • Increased customer loyalty by providing expert advice on gift selection, taking into account factors such as recipient''s age, interests, and occasion.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in positive feedback from clients.
  • Enhanced customer satisfaction by providing personalized gift recommendations based on individual needs and preferences.
  • Contributed to achieving sales targets by up-selling and cross-selling relevant products to customers.
  • Built strong relationships with returning clientele through consistent follow-up communication on new arrivals or promotions tailored specifically to their interests.
  • Assisted in the creation of visually appealing merchandise displays, attracting customer attention and boosting sales.
  • Demonstrated excellent problem-solving skills when faced with challenging situations or difficult customers, resulting in satisfactory resolutions for all parties involved.
  • Handled high volumes of merchandise shipments with care, ensuring timely stocking of shelves for an uninterrupted shopping experience.
  • Implemented creative merchandising strategies that showcased unique gift items while maximizing available floor space for ease of movement within the store.
  • Collaborated with team members to maintain a well-stocked, organized, and clean store environment for optimal customer experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Food Service Manager

Sonics Drive In
06.2018 - 11.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

Associate Of Arts And Sciences - Clinical Psychology

Victoria College , Victoria, TX

General Studies

Gonzales High School , Gonzales, TX
05.2020

Skills

  • Cash handling experience
  • Greeting customers
  • Customer engagement

    • Answering questions

Accomplishments

One of my biggest accomplishments in life is growing stronger in my faith! Without the greatness of God I wouldn’t be where I am today.

I love working hard to reach everything I want in life, I became a food service manager while I was in high school, it wasn’t easy but I loved it!

Certification

I have my TABC license and Forklift certification through Buc-ee’s

I also held my food handling certification twice though Sonic

I also have my associates in ‘Science&Arts’

Hiking

I love spending lots of time outdoors. I grew up Hiking, fishing and swimming and I continue to enjoy these activities into my adulthood

A lot of the sports I also partake in are also held outside!

Languages

English
Native or Bilingual

Timeline

Gift Associate - Buc-ee's
11.2022 - Current
Food Service Manager - Sonics Drive In
06.2018 - 11.2022
Victoria College - Associate Of Arts And Sciences, Clinical Psychology
Gonzales High School - , General Studies

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Alicia Ramirez