Alicia Ray
Woodbridge,VA
Summary
With over 10 years of retail experience and a love for helping people, I believe I bring great energy to my place of work. I am a great communicator, and I love learning and growing within the company I work for. My background also includes quality control, which makes me a good person to inspect items and determine what improvements are needed if any.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Kay Jewelers Outlet
Woodbridge, Virginia
10.2024 - Current
- Train and supervise a team of coworkers
- Evaluate jewelry to see if repairs are needed; ship out repairs; receive repairs
- Help customers to find the jewelry of their dreams
Product Quality Team Leader
IKEA
Woodbridge, Virginia
08.2021 - 01.2023
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to ensure alignment of goals across teams.
Recovery Coworker
IKEA
Woodbridge, Virginia
08.2014 - 08.2022
- Ensure sales floor was maintained and update prices on As-Is products weekly to ensure prompt sales of items
- Repackage items to go back to stock whenever possible
- Assist with maintaining store inventory
Sales Coworker
IKEA
Woodbridge, Virginia
11.2012 - 08.2014
- Maintain a commercial sales floor within the textiles department
- Assist customers with questions relating to textiles products
- Ensure damaged products were promptly removed from sales floor
- Assist with replenishment of textiles items
Education
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA08-2019
Skills
- Assist customers through sales processes as well as upsell complimentary items
- Ensure the As-Is sales floor was maintained and commercial to promote sales
- Assist with the development of coworkers
- Assist with maintaining communication throughout the recovery department as well as between recovery and other departments
Timeline
Assistant Store Manager
Kay Jewelers Outlet
10.2024 - Current
Product Quality Team Leader
IKEA
08.2021 - 01.2023
Recovery Coworker
IKEA
08.2014 - 08.2022
Sales Coworker
IKEA
11.2012 - 08.2014
Associate of Science - Social Sciences
Northern Virginia Community College