Alicia Reidy
Aberdeen,MD
Summary
Dedicated Patient Services Representative with strong problem-solving and effective communication skills. Committed to enhancing customer satisfaction through detail-oriented service and collaboration.
Overview
2
2
years of professional experience
Work History
Patient Services Represenive
POA
Salisbury, MD
10.2024 - Current
- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Delivered excellent service and attention to customers in person and over the phone.
- Quickly identified customer needs to provide timely solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Organized and prioritized tasks to meet service goals efficiently.
- Completed daily duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Parkside High School
Salisbury06-2005
Some College (No Degree) - General Studies
Wor-Wic Community College
Salisbury09-2026
Skills
- Patient advocacy
- Customer service
- Case management
- Problem solving
- Attention to detail
- Task prioritization
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Active listening
Timeline
Patient Services Represenive
POA
10.2024 - Current
High School Diploma -
Parkside High School
Some College (No Degree) - General Studies
Wor-Wic Community College