Shelly Carroll
Erlanger Medical Center
Rossville,GA
11
years of professional experience
Compassionate healthcare professional with experience in managing patient interactions and resolving issues to enhance satisfaction. Strong problem-solving and communication skills support collaborative team environments. Seeking to leverage organizational capabilities and commitment to teamwork in an entry-level Flight Attendant position, driving team success and supporting organizational goals.
Work History
Patient Services Representative
4 Years 3 Months- Adhered to HIPAA regulations and updated patient records to maintain confidentiality.
- Resolved patient complaints promptly, fostering trust and satisfaction through empathetic communication and tailored solutions.
- Managed high call volume, prioritizing urgent issues and efficiently directing calls to ensure timely resolutions for patients.
- Implemented time management strategies to balance multiple responsibilities, enhancing overall patient satisfaction and service delivery.
Medical Aesthetician Lead
1 Year 4 Months- Maintained detailed treatment records to support accurate follow-up appointments and monitor patient progress.
- Educated clients on post-treatment care to maximize effectiveness of procedures and enhance satisfaction.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Collaborated with medical professionals to develop a multidisciplinary skincare approach, improving patient outcomes.
Verizon Sales Consultant
1 Year 11 Months- Advised clients on product selections tailored to unique needs, enhancing satisfaction upon purchase.
- Utilized consultative sales techniques to identify customer needs and recommend tailored products and services.
- Assisted walk-in traffic with sales and customer service, fostering a welcoming shopping experience.
- Provided sales and customer service assistance to walk-in traffic
Licensed Medical Aesthetician
3 Years 2 Months- Elevated client satisfaction through personalized skincare treatments and tailored recommendations.
- Cultivated partnerships with product vendors to secure access to cutting-edge industry advancements and trends for clients.
- Transformed skin health and appearance for clients with diverse concerns using customized facials and peels.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
Licensed Medical Aesthetician
2 Years 7 Months- Boosted client satisfaction through personalized skincare treatments and tailored recommendations.
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Cultivated relationships with product vendors to provide clients with access to the latest industry advancements.
- Effectively treated diverse skin conditions, including acne, rosacea, and hyperpigmentation, using targeted therapies.
Education
1000 Aesthetic License Certificate - Aesthetic Studies
Skills
Patient Registration
Appointment Scheduling
Insurance Verification
Patient check-in
Patient confidentiality
Multitasking and organization
Sterilization procedures
Time management
Infection control
Patient advocacy
Statistical data management
Patient data analysis
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Gym Workouts
Dancing
Timeline
Patient Services Representative
Erlanger Medical Center
07.2022 - CurrentRead More
Medical Aesthetician Lead
The Blend Salon and Med Spa
10.2020 - 02.2022Read More
Verizon Sales Consultant
Cellular Sales Verizon
04.2019 - 03.2021Read More
Licensed Medical Aesthetician
Center Medspa
08.2016 - 03.2019Read More
Licensed Medical Aesthetician
Woodhouse Dayspa
02.2016 - 04.2019Read More
Chattanooga State Community College
1000 Aesthetic License Certificate from Aesthetic Studies
Read More