Alicia Reynolds
Eddy
Summary
Dependable and driven customer service professional recognized for consistently achieving tight productivity quotas. Skilled in team collaboration and problem resolution to enhance customer satisfaction. Emphasizes strong commitment to safety and quality through rigorous attention to detail and consistent ethical conduct.
Overview
9
9
years of professional experience
Work History
Order Selector
HEB Warehouse Distribution
Temple
2024.06 - 2024.11
- Pulled orders quickly to maintain demanding productivity goals.
- Accepted extra hours and voluntary OT during busy periods and holidays to meet tight quotas.
- Reviewed order slips, picked products, and staged merchandise to be shipped.
Self-employed
DoorDash
Waco
2021.01 - 2024.06
- Provided excellent service and close attention to customers' needs and concerns.
- Collaborated with staff at restaurants and retail locations, ensuring the most efficient and satisfactory service.
- Delivered products to customer locations on time.
Material handler
Army and Air Force Exchange Distribution Center
Waco
2019.10 - 2020.10
- Loading and unloading materials/pallets from container trucks using heavy equipment.
- Proper storage and inventory of materials.
- Order selection and E-commerce fulfillment.
- Adapted to frequent department changes, trained in multiple positions.
Shift Leader
Insomnia Cookies
Carbondale
2017.02 - 2019.04
- Opening and closing key holder.
- Supervised shift duties and collaborated with staff to maximize profitability.
- Anticipated labor costs, minimized waste, and prioritized detail, product quality, and customer satisfaction.
- Managed food handling procedures to ensure safety and sanitation standards were met.
Shift Leader
Dunkin Donuts
Carbondale
2015.10 - 2017.04
- Supervised evening operations, trained in opening procedures.
- Inventory management and receiving product deliveries.
- Projected labor and monitored safe food handling practices.
- Executed overnight baking and food preparation tasks to support daily operations.
- Cook/barista duties, cashier, customer service, and drive thru responsibilities in a fast-paced environment.
Education
Automotive Mechanics -
John A Logan Community College
Carterville, IL2019-05
Certified Nursing Assistant -
John A. Logan College
Carterville, IL2015-06
Skills
- Customer service
- Clinical training
- Team leadership
- Problem resolution
- Effective communication
- Inventory management
- Cash handling
- Labor expense analysis
- Certified Forklift Operator
- Safety compliance
Timeline
Order Selector
HEB Warehouse Distribution
2024.06 - 2024.11
Self-employed
DoorDash
2021.01 - 2024.06
Material handler
Army and Air Force Exchange Distribution Center
2019.10 - 2020.10
Shift Leader
Insomnia Cookies
2017.02 - 2019.04
Shift Leader
Dunkin Donuts
2015.10 - 2017.04
Automotive Mechanics -
John A Logan Community College
Certified Nursing Assistant -
John A. Logan College