Alicia Riley
Mechanicsburg,PA
Summary
Seasoned Floral Department Manager with robust experience in overseeing and coordinating all aspects of floral operations. Display strong leadership skills, adept at managing teams, ensuring high-quality service, and maintaining inventory control. Demonstrate creativity in designing attractive floral displays, resulting in increased customer satisfaction and sales growth.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Floral Department Manager
Weis Markets
Lemoyne, USA
11.2011 - Current
- Designed visually appealing floral arrangements for various occasions and events.
- Organized floral department displays to enhance product visibility and attract customers, encouraging impulse purchases.
- Managed product ordering, ensuring quality and freshness of floral supplies.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Managed integration and merchandising of seasonal and holiday-specific products, ensuring alignment with current trends and customer preferences.
- Collaborated with marketing to promote seasonal floral specials, increasing customer engagement and sales.
- Trained staff on floral design techniques and customer service best practices.
- Consulting with customers to make sure their needs are met and they are satisfied.
- Built strong working relationships with all store employees and management.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
Sales Associate
Weis Markts
Lewisburg, USA
11.2011 - 06.2014
- Assisted in multiple departments, including produce, floral, bakery, and front end cashier, to enhance customer service and store operations.
- Filled in where employee numbers were under standard levels.
- Managed product stocking to guarantee availability of all store items, including baked goods and cashier responsibilities for completing customer sales.
Floral Department Sales Associate
Country Cupboard
Lewisburg, USA
09.2009 - 10.2011
- Created customer floral arrangement orders
- Fostered friendly and professional customer interactions to enhance shopping experience.
- Processed cash and credit payments accurately, ensuring
- efficient transaction flow.
- Maintained organized and tidy work area to support a welcoming environment.
Education
High School Diploma -
Central Dauphin East High School
Harrisburg, PAOrnamental Horticulture
Dauphin County Technical School
Harrisburg , PA 08.2005 - 06.2007
Skills
- Floral design techniques
- Visual merchandising
- Inventory control familiarity
- Team leadership
- Proficiency
- Adaptability
- Goal Oriented
- Detail Oriented
- Positive Customer Engagement
- Energetic Work Attitude
- Creative Designing
Timeline
Floral Department Manager
Weis Markets
11.2011 - Current
Sales Associate
Weis Markts
11.2011 - 06.2014
Floral Department Sales Associate
Country Cupboard
09.2009 - 10.2011
Ornamental Horticulture
Dauphin County Technical School
08.2005 - 06.2007
High School Diploma -
Central Dauphin East High School