Eliana Reimao

Floral Department Manager

Stop & Shop

West Caldwell

09.2009 - Current

Monitored sales performance to identify opportunities for increasing revenue.
Managed budgets related to purchasing, labor costs and other expenses associated with the floral department.
Investigated any discrepancies between reported sales figures versus actual stock on hand within the floral department.
Trained new employees on company policies, procedures and product knowledge.
Oversaw the design of flower displays for special events, such as weddings or graduation functions.
Evaluated employee performance regularly and provided constructive feedback.
Conducted regular audits to identify areas for improvement in efficiency, safety and quality control measures.
Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
Provided excellent customer service by responding promptly to inquiries or complaints.
Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
Prepared reports on sales data, inventory levels and other metrics related to the floral department.
Ordered supplies based on space and budget availability, current trends and sales projections.
Delegated assignments and set schedules for effective coverage of floral department needs.
Created attractive and eye-catching displays with accurate signage to promote products.
Created tabletop and various other custom arrangements or pieces.
Set up colorful and inspiring store displays and arrangements.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Pruned flora and fauna to fit perfectly into bouquets and arrangements.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Number one in District for Gross Profit
Help other stores in training of new floral mangers and inventory control
Helped the opening and renovation of new stores
Received many positive reviews for customer service and floral design