Donna Brennan
Suitland
Summary
Dynamic Floral Department Manager with expertise in floral design, inventory management, and visual merchandising. Proven track record of driving customer engagement and increasing sales through innovative promotional campaigns and attractive displays.
Overview
16
16
years of professional experience
Work History
Floral Department Manager
Giant Food Stores
Marlow Heights, MD
04.2021 - Current
- Trained and mentored staff on floral design and customer service techniques.
- Designed attractive floral arrangements for various occasions and events.
- Implemented merchandising strategies that improved product visibility and attracted customer interest.
- Developed eye-catching promotional displays that effectively showcased products and contributed to increased sales in the floral department.
- Created promotional campaigns that successfully highlighted seasonal items, driving customer engagement and sales.
- Managed floral inventory and ensured optimal stock levels for freshness.
- Oversaw daily operations and maintained compliance with safety standards.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Researched new products or services that may be beneficial for the store's floral department.
Assistant Deli Manager
Giant Food Stores
Marlow heights , MD
03.2017 - 03.2020
- Oversaw inventory management to ensure product availability and freshness.
- Collaborated with vendors to order quality meats and cheeses efficiently.
- Implemented displays to enhance product visibility and customer engagement.
- Trained new employees on food safety and customer service standards.
- Resolved customer inquiries and complaints with effective communication skills.
- Assisted in managing deli operations and staff scheduling.
Bakery Assistant Manager
Safeway
Washington DC
01.2011 - 02.2016
- Oversaw daily operations of the bakery, including scheduling, ordering supplies and ingredients, and managing staff.
- Supervised daily operations of the bakery department to ensure quality standards.
- Coordinated production schedules to meet peak demand periods effectively.
- Assisted in managing bakery inventory and ordering supplies efficiently.
- Collaborated with management to optimize workflow and reduce waste.
- Resolved customer inquiries and complaints regarding bakery products promptly.
- Implemented safety protocols in food handling and equipment maintenance.
Education
High School Diploma -
Largo High School
Largo Maryland06-1984
Skills
- Floral design
- Floral supply management
- Quality control
- Floral safety standards
- Product merchandising
- Visual merchandising
- Promotional strategies
- Inventory management
- Project scheduling
- Staff training
- Customer engagement
- Customer service
Timeline
Floral Department Manager
Giant Food Stores
04.2021 - Current
Assistant Deli Manager
Giant Food Stores
03.2017 - 03.2020
Bakery Assistant Manager
Safeway
01.2011 - 02.2016
High School Diploma -
Largo High School