ALICIA RODRIGUEZ
Houston,TX
Summary
Proven leader with a track record of enhancing customer satisfaction at Banana Republic Factory Store. Expert in team leadership and interpersonal skills, adept at multitasking and adaptability. Achieved significant improvements in team performance and customer service through effective problem-solving and communication.
Overview
6
6
years of professional experience
Work History
Lead Supervisor
Banana Republic Factory Store
01.2024 - Current
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Sales Associate
Sunglass hut luxottica
12.2020 - Current
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Assistant Manager
Sunglasshut luxottica
05.2023 - 01.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Coached and mentored new employees on company policies and procedures
- Tracked store inventories and replenished products according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals
Customer Service Representative
Food town
03.2019 - 04.2019
- Maintained a high level of professionalism when dealing with difficult customers
- Resolved customer complaints promptly and efficiently
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Addressed customers courteously using suitable methods and problem-solving skills
- Displayed strong organizational skills while managing multiple projects simultaneously
Cashier
Food town
07.2018 - 03.2019
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Helped restock shelves when necessary to maintain an organized display area
Education
Sonography -
San Jacinto College
Pasadena, TXJ Frank Dobie
Houston Texas05.2022
Skills
- Attention to Detail
- Goal-Oriented
- Interpersonal Skills
- Dependable and Reliable
- Ability To Multitask
- Excellent Communication
- Time Management
- Team Player
- Ability To Lift
- Creativity
- Adaptability
- Basic Math Skills
- Leadership
- Flexible Schedule
- Active Listening
- Team Leadership
Timeline
Lead Supervisor
Banana Republic Factory Store
01.2024 - Current
Assistant Manager
Sunglasshut luxottica
05.2023 - 01.2024
Sales Associate
Sunglass hut luxottica
12.2020 - Current
Customer Service Representative
Food town
03.2019 - 04.2019
Cashier
Food town
07.2018 - 03.2019
Sonography -
San Jacinto College
J Frank Dobie
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