Alicia Ruiz
Fontana ,CA
Summary
Experienced Senior Office Assistant with background in managing daily operations within high-volume office environments. Strengths include proficiency in administrative tasks, exceptional organizational skills, and ability to multitask effectively. Noteworthy contributions include streamlining processes, improving operational efficiency, and supporting team members. Skilled in scheduling meetings and appointments and organizing office operations. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to satisfying customer needs and meeting office demands.
Overview
4
4
years of professional experience
Work History
Senior Office Assistant
ENVIORNMENTAL HEALTH SERVICES- PUBLIC HEALTH
San Bernardino, CA
2022.10 - Current
- Scheduled appointments for senior management team members with clients or vendors.
- Managed incoming calls, emails, mail and other correspondence from customers.
- Processed invoices into accounts payable system for payment processing.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Offered reception coverage to relieve staff during absences or breaks.
- Resolved customer inquiries in a timely manner via phone, email, or chat platforms.
- Monitored application performance, ensured availability, and optimized resources as needed.
PSE Clerk
Arrowhead Regional Medical Center
Colton, CA
2021.09 - 2022.09
- Verified patient insurance coverage for medical services and procedures.
- Worked cross functionally across departments to ensure smooth flow of information sharing between teams.
- Collaborated closely with front office personnel to ensure quality assurance standards were met when verifying patient eligibility status.
- Evaluated existing policies and procedures related to insurance verification processes for potential updates or improvements.
- Reviewed and updated patient records with accurate information.
- Performed data entry into computer systems for new patients or changes in existing patient information such as address changes or updating demographic information.
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
Education
High School Diploma -
FONTANA HIGH SCHOOL
FONTANA 2016-06
Skills
- Appointment scheduling
- Data entry
- Invoice processing
- Customer service
- Office management
- Microsoft Office
- Record keeping
- Problem solving
- Resource optimization
- Effective communication
- Proficient multitasking
- Effective problem solving
- Strong organizational skills
- Excel spreadsheets
- Document management
- Mail sorting and distribution
- Interdepartmental collaboration
- File organization
- Payment processing
- Call handling
- Data analysis
References
References available upon request.
Timeline
Senior Office Assistant
ENVIORNMENTAL HEALTH SERVICES- PUBLIC HEALTH
2022.10 - Current
PSE Clerk
Arrowhead Regional Medical Center
2021.09 - 2022.09
High School Diploma -
FONTANA HIGH SCHOOL