Rosa Akinkugbe
Katy,TX
Summary
Experienced medical office administrator skilled in patient charting, insurance verification, and appointment scheduling. Known for organized recordkeeping, clear communication, and strong attention to detail.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Senior Office Assistant
Memorial Hermann Health Center
Houston, TX
03.2000 - 07.2026
- Managed registration and verified insurance while arranging referral visits and ordering supplies to support efficient office operations.
- Answered incoming calls and scheduled appointments for 6 providers.
- Processed patient charts and updated confidential records to ensure accuracy in health center systems.
- Facilitated communication among school staff, nurses, coaches, and medical providers to enhance support for student health.
Customer Advocate
Sears
Houston, TX
02.2002 - 04.2018
- Coordinated customer service appointments by aligning service times with customer preferences.
- Matched appointment times to customer preferences by reviewing available service windows.
- Verified completed service calls to ensure proper closure and identified opportunities to keep calls properly closed and processed.
- Helped increase company revenue by approximately 5% through accurate service call processing and follow-up.
- Addressed complex email inquiries from district manager and management to ensure clear communication.
- Reconciled expense accounts and company expenses with accurate documentation.
Education
GED -
Adult Learning
Houston, TX06-1996
Skills
- Insurance eligibility verification
- Patient intake
- Referral management
- Appointment management
- Electronic health records
- Patient documentation
- Healthcare operations
Languages
Spanish
Professional
English
Professional
Timeline
Customer Advocate
Sears
02.2002 - 04.2018
Senior Office Assistant
Memorial Hermann Health Center
03.2000 - 07.2026
GED -
Adult Learning