Alicia Sawyer
Lampasas,TX
Summary
Efficient Office Assistant experienced in managing high-volume calls and in-person inquiries. Delivered streamlined internal processes and organized office operations through strong clerical and team support abilities. Focused on enhancing customer experiences and adapting to dynamic environments to meet office demands.
Overview
5
5
years of professional experience
Work History
Office Assistant
Advent health
Lampasas
10.2022 - Current
- Welcome out patients with a warm greeting and smile
- Verify demographics ( Name, Date of birth, Address, phone number and pharmacy)
- Verify insurance and make sure we are listed as the primary care provider with certain insurances that are required
- Schedule and cancel appointments
- Fax and scan important documents
- Confirm appointments
- Work in-baskets and workqueues
- Handled inbound and outbound calls to facilitate patient communication and appointment management
- Payment collection and cash handling
- Assisting patients in updating their primary care physician
- Populate an estimate for every office visit and notify the patient
- Distributed daily schedule updates to team, ensuring clarity on staff availability and patient flow
- Verify each of my coworkers money bag of $50, confirm $50 at the end of each day. verify the deposit at the end of day and put money bags and deposit into the safe
- I make bank runs when needing change/ smaller bills
- Covered shifts for opening, closing, and Saturday operations.
- Shared updates with the team to keep everyone informed on relevant matters.
- Assisting in training the new hires
- Provided support to team by clarifying tasks and resolving errors to maintain workflow efficiency
Animal car attendant
Bluebonnet vet clinic
Burnet, Texas
05.2022 - 08.2022
- Feed and water animals
- Clean, sanitize cages, kennels and equipment to prevent the spread of disease
- Observe animals daily for signs of illness, injury or behavioral changes and report abnormalities to veterinary or veterinary assistant
- Provide walks, playtime, training and social interaction to maintain the animals' physical and mental health
- Log details about animals daily intake, behavior, weight and physical condition using written charts
Cashier
Ace Hardware
Lampasas, TX
08.2021 - 03.2022
- Operated POS register for hardware store checkout and payment processing.
- Handled cash, card, and gift card transactions with care.
- Greeted customers and answered product questions in Ace Hardware aisles.
- Processed returns, exchanges, and refunds following store policy.
- Supported front counter with phone calls and customer service.
- Helped with purchases and signed customers up for rewards program. (Ace rewards)
Education
Certificate - Veterinary Assistant
Stratford Career Institute
Saint Albans, VT 02.2023 - 08.2023
Copperas Cove High School
Copperas Cove, TXSkills
- Appointment scheduling
- Insurance verification
- Insurance eligibility verification
- Electronic health records
- Payment processing
- Cash reconciliation
- Document management
- Front office management
- Call handling
- Scheduling
- Mail management
- Mail processing
- Professional communication
- Team collaboration
- Problem solving
- Conflict resolution
- Prioritizing work
- Dedicated team player
- Verbal communication
- Mail organization
Timeline
Certificate - Veterinary Assistant
Stratford Career Institute
02.2023 - 08.2023
Office Assistant
Advent health
10.2022 - Current
Animal car attendant
Bluebonnet vet clinic
05.2022 - 08.2022
Cashier
Ace Hardware
08.2021 - 03.2022
Copperas Cove High School