Alicia Russell
Owosso,MI
Summary
Dynamic hospitality professional with extensive experience at Bob Evans Restaurant and Chip's Place Pizza and More. Known for enhancing customer satisfaction through exceptional service and high-quality meal preparation. Core competencies include multitasking, organization, and fostering positive guest interactions, with a proven track record in improving team efficiency and supporting staff development. Aiming to leverage skills to drive operational excellence in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Server
Bob Evans Restaurant
Owosso, MI
10.2018 - Current
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees to perform duties.
Kitchen Manager
Chip's Place Pizza and More
Owosso, MI
03.2015 - 10.2018
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new employees on kitchen procedures and policies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Owosso High School
Owosso05-2009
Medical Assisting - Health and Science
Baker College
OwossoSkills
- Exceptional customer service
- Positive guest interactions
- Multitasking and organization
- Positive and professional
- Team member support
- Effective Memory Retention
- Upselling techniques
References
References available upon request.
Timeline
Server
Bob Evans Restaurant
10.2018 - Current
Kitchen Manager
Chip's Place Pizza and More
03.2015 - 10.2018
High School Diploma -
Owosso High School
Medical Assisting - Health and Science
Baker College
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