Alicia Sanchez
San Diego,CA
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Eataly Boston
Boston, MA
01.2018 - 03.2020
- Created cocktail list for La Piazza’s 2019/2020 winter menu
- Served upscale Italian food, wine, and craft cocktails to local as well as international guests in high volume
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences cultivating repeat business.
- Worked as an independent bartender, preparing cocktails for service bar, walk-up bar, and seated bar guests
- Applied comprehensive knowledge of wine, cider, and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Effectively performed inventory on weekly basis for Piazza’s extensive wine and beverage list and created a bartender's cleaning schedule, fostering a routine of organization and cleanliness.
Hostess
Bostonia Public House
08.2017 - 12.2017
- Cultivated positive guest relations by managing information and coordinated seating.
- Responded to customer questions about hours, seating, and information.
- Answered more than 50 phone calls on average a day
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Booked reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Bartender/Server
Lily's Restaurant And Bar
Savannah, GA
03.2016 - 02.2017
- Served Southern French cuisine to locals of Wilmington Island
- Pour beer from local Georgia breweries along with other popular craft beers
- Created cocktail specials on weekly basis.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags.
- Learned how to greet new customers and treat returning regulars accordingly by creating a welcoming atmosphere and lasting first impression.
Concert and Event Promoter
Output Nightclub
Brooklyn, New York
06.2015 - 12.2015
- Promoted numbers of events for one of the most popular clubs in Brooklyn, New York
- Assisted in curating, branding, and marketing musical acts
- Collaborated with fellow promoters and creatives to host art shows
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Worked flexible hours; night, weekend, and holiday shifts.
Concert and Event Promoter
Webster Hall NYC
New York, New York
11.2014 - 03.2015
- Promoted music events for Webster Hall NYC Managed VIP hospitality services
- Sold tickets to event attendees on social media and venue
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis, and by leveraging competitor research.
- Curated art and music events with more than 1,400 attendees.
Education
Bachelor of Arts - Journalism and New Media Studies
ST. JOSEPH'S COLLEGE
05.2017
Skills
- Hospitality service expertise
- Interactive Communication Skills
- Impression Management
- Service Prioritization
- Dining area maintenance
- Bar terminology
Timeline
Bartender/Server
Eataly Boston
01.2018 - 03.2020
Hostess
Bostonia Public House
08.2017 - 12.2017
Bartender/Server
Lily's Restaurant And Bar
03.2016 - 02.2017
Concert and Event Promoter
Output Nightclub
06.2015 - 12.2015
Concert and Event Promoter
Webster Hall NYC
11.2014 - 03.2015
Bachelor of Arts - Journalism and New Media Studies
ST. JOSEPH'S COLLEGE
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