William Sanchez
Long Beach,CA
Summary
Knowledgeable bilingual Sales Associate with strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Rocketship Financial
07.2024 - Current
- Saved clients from bankruptcy by offering alternative solutions such as debt consolidation or repayment plans.
- Facilitated group sessions as needed to cover various aspects of personal finance management such as budgeting or debt consolidation strategies.
- Achieved successful resolutions for clients by actively listening to debtor issues and offering flexible repayment options within company guidelines.
- Worked closely with third-party agencies when required, coordinating efforts for successful debt recovery outcomes without damaging customer relationships.
- Negotiated fair payment terms that balanced both client and debtor needs, resulting in successful resolutions for all parties involved.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Sales Agent
Ultra Capital Funding
02.2023 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages lending products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Team Lead
Knotts Berry Farm
03.2016 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2014
Skills
- Sales experience
- Customer service experience
- Building rapport
- Sales background
- FLUENT IN SPANISH
- Cold-calling
- Upselling products
- CRM proficiency
- Sales consultation
- Lead prospecting
- Team Leadership
Languages
Spanish
Full Professional
Timeline
Sales Advisor
Rocketship Financial
07.2024 - Current
Sales Agent
Ultra Capital Funding
02.2023 - 06.2024
Team Lead
Knotts Berry Farm
03.2016 - 01.2023
High School Diploma -
Lakewood High School
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